Sade Hodges
Stone Mountain,GA
Summary
Knowledgeable , experienced manager with a strong background in operational efficiency, team leadership and improving customer satisfaction. Also robust experience in venipuncture, patient care and specimen processing. Known for driving improvements in service delivery and operational workflows. Highly collaborative and reliable, adapting to changing needs seamlessly. Skilled in conflict resolution and team motivation. Successfully led teams to enhance service quality and streamline processes in high- pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specimen Processing Technician
Emory University Hospital
05.2023 - 01.2025
- Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload.
- Reduced errors in specimen handling by maintaining a clean and organized workspace.
- Developed strong working relationships with other departments within the lab setting, fostering collaboration that supported timely delivery of test results.
- Ensured accurate test results through meticulous adherence to quality control procedures and documentation.
- Assisted with the training of new technicians, sharing best practices for efficient and error-free processing techniques.
- Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
- Documented routine laboratory instrument maintenance and corrective actions.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Assistant Center Manager
CSL Plasma
12.2012 - 10.2024
- In the absence of the center manager had overall authority of the center operations and production goals. Providing assistance in phlebotomy, medical screening and specimen processing.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
- Conducted market research analyses to identify potential areas of expansion or program offerings that catered to community needs more effectively.
PBX Operator
Regional One Health Medical Center
Memphis, TN
05.2017 - 05.2019
- Answered general inquiries from customers over the phone or via email.
- Responded promptly to emergency calls for assistance.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Performed administrative duties such as filing, photocopying, faxing documents.
Education
Associate of Science - Medical Assistance
Vatterott Career College
Memphis, TN04.2010
High School Diploma -
Whitehaven High
Memphis, TN05-2008
Skills
- Quality control
- Training and development
- Team collaboration
- Team Leadership / Operations Management
- Venipuncture Expertise
- Specimen handling and Preparation
- Staff Training and Development
- Confidentiality / HIPPA Compliance
Verbal and written communication
Business Administration
- Customer service
- Attention to detail
- Administrative support
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Specimen Processing Technician
Emory University Hospital
05.2023 - 01.2025
PBX Operator
Regional One Health Medical Center
05.2017 - 05.2019
Assistant Center Manager
CSL Plasma
12.2012 - 10.2024
Associate of Science - Medical Assistance
Vatterott Career College
High School Diploma -
Whitehaven High