Isaiah Hovland
Oregon,WI
Summary
Dynamic and detail-oriented professional with a strong background in customer service and team collaboration at Chalet Landhaus Inn. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. Skilled in managing high-volume inquiries and maintaining a welcoming environment, consistently exceeding performance standards.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Chalet Landhaus Inn
11.2019 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Housekeeping Cleaner
Chalet Landhaus Inn
11.2018 - 11.2022
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
Education
Home Schooled
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Administrative skills
Timeline
Front Desk Receptionist
Chalet Landhaus Inn
11.2019 - 11.2024
Housekeeping Cleaner
Chalet Landhaus Inn
11.2018 - 11.2022
Home Schooled
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