Isaiah Jones
Jacksonville,FLORIDA
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 4 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Field Operations Supervisor
ADT Security
10.2021 - Current
- Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
- Developed training materials and facilitated onboarding processes for new hires, improving overall team performance.
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
- Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Established a system for tracking inventory levels in real-time, minimizing supply shortages while reducing excess stock costs.
- Negotiated contracts with vendors for equipment procurement, achieving cost savings without sacrificing quality or service levels.
- Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
- Oversaw preventative maintenance programs to reduce equipment downtime and extend the life cycle of assets within the company''s control.
- Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
Pharmacy Technician
Humana
02.2020 - 09.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
High School Diploma - Medicine
First Coast
Jacksonville, FL05.2020
Skills
- Staff Training
- Proper labeling
- Restock shelves
- Fill orders
- Serve customers
- Label products
- Monitor pharmacy security
- Motivation
- Networking
- Collaboration
- Creative thinking
- Teamwork
- Public speaking
- Problem-solving
- Planning
- Training and Coaching
- Operations Management
- Work Planning
- Coaching Skills
- Project Leadership
- Videoconferencing
- Network Diagnostics
- Systems Analysis
- User Credential Management
- Information Protection
- Service Support
- Application Support
- Software Installation
- User Support
- Technical Support
- Performance Testing
- Software Diagnosis
- Customer Service
- Data Recovery
- Safety Oversight
Accomplishments
- Collaborated with team of 57 in the development of project phoenix .
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Field Operations Supervisor
ADT Security
10.2021 - Current
Pharmacy Technician
Humana
02.2020 - 09.2021
High School Diploma - Medicine
First Coast
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Jerriah JohnsonJerriah Johnson
Technical Support Representative II at ADT SecurityTechnical Support Representative II at ADT Security
Heather WestfallHeather Westfall
Outside Sales Representative at ADT SecurityOutside Sales Representative at ADT Security
Tyrell BaileyTyrell Bailey
Account Manger at ADT SecurityAccount Manger at ADT Security
Jioni BakerJioni Baker
Server at Ruby Tuesday RestaurantServer at Ruby Tuesday Restaurant