Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaiah Jordan

Sacramento,CA

Summary

Dynamic and results-driven professional with a passion for fitness and strong problem-solving skills. At In Shape Fitness, I designed personalized exercise programs and motivated clients, enhancing retention through effective coaching. Proficient in Microsoft Office, I also excelled in administrative support, streamlining office procedures to improve workflow efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Trainer

In Shape Fitness
10.2024 - Current
  • Assisted clients in developing personalized fitness plans based on individual goals and preferences.
  • Educated clients on proper exercise techniques to ensure safety and effectiveness during workouts.
  • Monitored client progress and adjusted training programs to enhance performance and motivation.
  • Provided support in group classes, fostering a motivating environment for participants.
  • Maintained cleanliness and organization of fitness equipment to promote a safe training space.
  • Collaborated with senior trainers to gain insights into effective coaching strategies and client engagement.
  • Attended professional development workshops to stay updated on industry trends and best practices.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Engaged with clients regularly to build rapport, encouraging adherence to fitness regimens and lifestyle changes.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Increased client retention through consistent communication, motivation, and support.
  • Assisted clients with personal fitness goals through realistic objectives.

Security Officer

Mercy General Hospital
01.2024 - Current
  • Monitored hospital premises to ensure safety and security for patients, staff, and visitors.
  • Conducted regular patrols of assigned areas to detect and deter suspicious activities.
  • Responded promptly to emergency situations, providing assistance and coordinating with medical personnel.
  • Assisted in enforcing hospital policies and regulations to maintain a secure environment.
  • Collaborated with law enforcement during incidents requiring external intervention or investigation.
  • Participated in training sessions to enhance skills in conflict resolution and emergency response.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

AppleCare Advisor

Apple
09.2022 - 07.2024
  • Provided exceptional customer support through effective troubleshooting and problem resolution techniques.
  • Assisted customers with product inquiries, ensuring accurate information and efficient service delivery.
  • Collaborated with team members to improve customer satisfaction and streamline support processes.
  • Utilized AppleCare tools to document interactions and track customer issues effectively.
  • Coordinated cross-departmentally when necessary for issue resolution or escalations requiring specialized assistance from other teams within the organization.
  • Managed high-stress situations calmly, maintaining professionalism while resolving urgent customer concerns.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Utilized advanced Microsoft Office skills to create visually appealing presentations that effectively conveyed key information during meetings or conferences.
  • Assisted in the preparation of reports and presentations for senior management meetings using advanced formatting tools in Microsoft Office Suite programs such as Word, Excel, and PowerPoint.

Office Assistant

State of California
09.2019 - 08.2022
  • Managed office supply inventory, ensuring timely restocking and organization.
  • Coordinated scheduling for meetings and appointments, optimizing team availability.
  • Implemented efficient filing systems, improving document retrieval time.
  • Assisted in document preparation and filing, maintaining accurate records.
  • Coordinated executive schedules, optimizing time management and prioritizing conflicting appointments.
  • Managed communication flow between executives and stakeholders, ensuring timely responses and information dissemination.
  • Assisted in project coordination, tracking progress on deliverables and deadlines to align with strategic objectives.
  • Streamlined office procedures, resulting in improved workflow and reduced administrative bottlenecks.

Kitchen Supervisor

Nature's Classroom Institute
06.2016 - 08.2019
  • Supervised daily kitchen operations, ensuring adherence to food safety and sanitation standards.
  • Trained and mentored staff on culinary techniques and efficient workflow practices.
  • Developed and implemented menus that reflect seasonal ingredients and dietary needs.
  • Managed inventory control, optimizing storage procedures to reduce waste.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.

Education

Associate of Arts - Business Administration And Management

Asher College
Sacramento, CA
08-2026

Skills

  • Passion for fitness
  • Strength training
  • Exercise program design
  • Motivational coaching
  • Strong problem solver
  • Office management
  • Administrative support
  • Executive support
  • Proficiency in Microsoft office
  • Software expertise
  • Call handling
  • Client relationship building

Certification

  • CPT - Certified Personal Trainer

Timeline

Personal Trainer

In Shape Fitness
10.2024 - Current

Security Officer

Mercy General Hospital
01.2024 - Current

AppleCare Advisor

Apple
09.2022 - 07.2024

Office Assistant

State of California
09.2019 - 08.2022

Kitchen Supervisor

Nature's Classroom Institute
06.2016 - 08.2019

Associate of Arts - Business Administration And Management

Asher College

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Isaiah Jordan