Isaiah King
San Marcos,CA
Summary
Adaptable Customer Success Manager and Product Owner with over 10 years of experience in account management, product development, and customer engagement. Skilled at leading cross-functional teams, enhancing user adoption, and driving growth through data-driven strategies. Proven ability to bridge customer needs with business objectives, ensuring client satisfaction and product alignment across diverse sectors. Certified Scrum Product Owner and Scrum Master committed to continuous improvement and technology adoption.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Recruiter
AMN Healthcare
10.2019 - Current
- Developed and managed a portfolio of 70+ healthcare professionals, fostering career-long partnerships and aligning job opportunities with evolving goals. Focused on maintaining strong retention and ensuring continued engagement within the AMN trusted health network.
- Successfully collaborated with internal teams, including credentialing, payroll, and regional hospital management, to ensure on-time starts, resolve escalations, and facilitate smooth transitions to new assignments—achieving a 4.5/5 customer satisfaction rating over five year
- Utilized data insights to improve prospecting strategies, increasing lead conversions by 20% and earning the top rank for new business acquisitions among Senior Recruiters in 2023. Recognized as a top producer in 2020 and 2022 for exceptional performance in Q4.
- Drove new technology adoption by serving as Subject Matter Expert (SME) and conducting quality assurance for AMN's internal operating system. Educated clinicians on leveraging the company's new mobile app to maximize success, enhance engagement, and improve user outcomes.
Mobile App Developer
King Concepts Mobile Solutions
12.2013 - 09.2019
- Founded and led an app design agency, managing client projects from concept to launch while collaborating with stakeholders to gather requirements, prioritize features, and deliver user-focused products aligned with business goals.
- Spearheaded customer success initiatives for a global catering company, training non-technical teams on SaaS dashboards to maximize usability, resulting in a 12% increase in engagement for loyalty programs.
- Developed and launched a donation platform for a food kitchen non-profit, leveraging Figma and Agile methodologies to enhance user experience, prioritize key features, and generate $10,000 in donations on launch day.
- Represented organizations in trade group speaking engagements, promoting digital solutions while gathering stakeholder feedback to identify new product opportunities and inform future development.
- Facilitated cross-functional collaboration using Agile methods, working with designers, developers, and stakeholders to ensure timely delivery of projects and alignment with user and business needs.
Sales Representative
Verizon Wireless
01.2013 - 12.2013
- Consistently exceeded sales targets by 15% on average, leveraging a deep understanding of company products and maintaining strong customer relationships
- Earned 7 consecutive perfect customer survey reviews, leading to a 20% increase in customer satisfaction and loyalty for the branch
- Top 5 producers in data sales for the San Diego district
Master's Program Admission Counselor
Ashford University
08.2011 - 08.2012
- Collaborated with the admissions team to develop and execute recruitment strategies, resulting in a 103% to quota enrollment rate
- Conducted over 100 individual information sessions providing detailed overviews of program offerings, admission requirements, and financial aid options, contributing to a 20% increase in enrollments
- Reviewed over 250 student applications, analyzing academic credentials, professional experience, and personal statements, identifying 15% more candidates who fit the program compared to previous cycles
Education
Bachelor of Arts - Communications
Point Loma Nazarene University
San Diego, CA01.2011
Skills
- Product backlog management
- Feature prioritization
- Stakeholder relationship management
- User story creation
- Customer account management
- Customer retention
- Revenue growth
- Client service optimization
Certification
- Certified Scrum Master, Scrum Alliance, 01/24
- Certified Scrum Product Owner, Scrum Alliance, 01/24
Timeline
Senior Recruiter
AMN Healthcare
10.2019 - Current
Mobile App Developer
King Concepts Mobile Solutions
12.2013 - 09.2019
Sales Representative
Verizon Wireless
01.2013 - 12.2013
Master's Program Admission Counselor
Ashford University
08.2011 - 08.2012
- Certified Scrum Master, Scrum Alliance, 01/24
- Certified Scrum Product Owner, Scrum Alliance, 01/24
Bachelor of Arts - Communications
Point Loma Nazarene University
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