Isaiah Leday
Converse,TX
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
5
5
years of professional experience
2
2
Certification
Work History
G6 Help Desk Technician
Digital Consultants, LLC
11.2024 - Current
- Offered technical guidance and support, including troubleshooting, diagnosing, and resolving customer application issues in response to reported or observed incidents, while ensuring the continuity of essential business operations
- Managed and maintained Active Directory environments, including user account creation, group policy management, and security permissions, ensuring a streamlined and secure IT infrastructure
- Configured and maintained computer systems, networks, and peripheral devices, reducing downtime and optimizing system performance
- Deployed patches, planned hardware/software configurations, and applied configuration management to maintain system integrity
- Applied STIG configurations to multiple devices
- Managed and prioritized help desk tickets using ServiceNow ticketing system, achieving a 99.6% resolution rate within SLA targets
- Delivered Tier 1 and Tier 2 technical support to over 1400 Army personnel, ensuring prompt resolution of IT issues and maintaining high levels of customer satisfaction.
- Utilize remote tools to connect to remote desktops such as RDP and DameWare
- Educated end-users on best practices for system security and data protection, reducing the risk of cyber threats.
- Proficient in configuring and managing Cisco VPN solutions to ensure secure remote access.
- Experienced in administering Certificate Authorities for enhanced network security and data encryption.
- Expertly imaged and configured over 500 devices for the Department of Defense (DOD), ensuring secure and efficient deployment of critical systems
- Supervisor: Williams, Shire (210-221-2002)
Missile Tech Lead (94T, AD)
U.S Army: 31st BDE/ 5-5 ADA
05.2020 - 05.2024
- Managed 12 team members to ensure day-to-day consistency and quality operations
- Performed maintenance and repairs on the Land-Based Phalanx Weapon System (LPWS), ensuring optimal performance and reliability in defense operations
- Troubleshooting, replacing, and/or repairing machine components including cylinders, pumps, gears, switches, and bearings
- Efficiently Utilize schematics, drawings, specifications, and General Purpose Electrical / Electronic Test Equipment (GPETE) to troubleshoot and repair faults in the systems /equipment
- Monitored system performance and conducted routine inspections, implementing preventive measures to avoid potential malfunctions
- Maintained and serviced gyroscopes, sights and other electro-optical fire control components
- Experience with low and high voltage electricity
- Assisted in the installation and integration of LPWS components, coordinating with engineering teams to ensure proper setup and functionality
- Adhered to safety protocols and procedures, ensuring a safe working environment and compliance with regulatory standards
- Executed IT-related tasks including setting up, configuring, and maintaining computer networks, servers, and communication systems, ensuring seamless and secure information flow critical to mission success
- Designed and deployed robust IT infrastructures, including hardware and software solutions, to enhance system performance and reliability
- Conducted regular system evaluations and upgrades to meet evolving operational demands
- Supervisor: SSG Brittany Hamlin (267-582-1012)
Cybersecurity Engineer Program
Total Cyber Solutions
01.2024 - 04.2024
- Three-month intensive cybersecurity program geared towards teaching foundational and intermediate security, networking, SOC, Splunk, Python, Risk management, Critical Controls, as well as other cybersecurity skills
- Anticipate breaches in security caused by hackers through analysis of port networks in a desktop environment
- Utilize cryptographic hash function to install various security measures, firewalls, and data encryption
- Experience with command line tools to manage, configure, and monitor activity on the network
- Analyze reports from SIEM and SOAR tools to identify unusual behavior on the network
- Plan and recommend system hardening changes to increase the security of the network, including implementation of security patches
- Supervisor: Randy "Red" Kohler (trainer@justcallmered.com)
Education
Bachelor of Science - Information Technology - Information Assurance
American Intercontinental University
Chandler, AZ07-2026
Skills
- IT Operations
- Incident Response & Forensics
- Leadership & Team Development
- Technical Documentation & Compliance
- TCPDump
- WireShark
- NMAP
- Customer Service
- Remote support
- Hardware repair
Certification
- COMPTIA Security+
- EC-Council CEH
Security Clearance
Secret
Timeline
G6 Help Desk Technician
Digital Consultants, LLC
11.2024 - Current
Cybersecurity Engineer Program
Total Cyber Solutions
01.2024 - 04.2024
Missile Tech Lead (94T, AD)
U.S Army: 31st BDE/ 5-5 ADA
05.2020 - 05.2024
- COMPTIA Security+
- EC-Council CEH
Bachelor of Science - Information Technology - Information Assurance
American Intercontinental University
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