Isaiah Lee
Atlanta,Georgia
Summary
Results-driven professional with extensive experience in security and customer service roles, demonstrated through successful tenure at Lowes Home Improvement Stores. Notable achievements include increasing sales via innovative display models and strengthening safety protocols. Proficient in inventory management and customer relations, consistently delivering exceptional service and driving operational excellence. Career objectives focus on leveraging skills to further enhance organizational success.
Overview
2
2
years of professional experience
Work History
Lowes ForkLift Driver
Lowes Home Improvement Warehouse
Atlanta, Georgia
06.2023 - 01.2025
- Followed instructions from supervisors regarding product placement on shelves or racks.
- Completed daily paperwork including logs, reports, and checklists related to operational activities.
- Maintained cleanliness of work area throughout shift.
- Inspected the forklift daily to ensure proper functioning of safety equipment and components.
- Prioritized tasks based on urgency and importance.
- Assisted other personnel in loading or unloading materials from trailers.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Maintained current forklift training and certification as required by company policies.
- Operated power material handling equipment to accurately select and palletize loads.
Customer Service Representative Part time
TTEC Technology
Atlanta, Georgia
11.2022 - 03.2024
- Collaborated across departments to resolve customer-related issues
- Anticipated needs and resolved problems to keep customers happy
- Informed customers of promotions and special offers to increase sales
- Managed customer calls efficiently in fast-paced call center environment
- Followed up on unresolved cases to keep customers informed of progress towards solution
- Answered customer inquiries via phone, email, and chat
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
Retail Sales Associate Part Time
At&t
Atlanta, Georgia
01.2023 - 02.2024
- Updated pricing and signage to advertise sales or seasonal products
- Improved individual performance by accepting direction and feedback
- Suggested additional products and services to increase sales
- Handled customer complaints professionally and resolved issues promptly
- Offered alternative recommendations when desired products were out of stock or unavailable
- Collaborated with team members to meet daily sales targets
Warehouse Assistant
Amazon
Atlanta, Georgia
- Met performance targets for loading and unloading delivery trucks
- Provided accurate recordkeeping with timely system updates and reports on discrepancies
- Pulled and staged materials to assist with speedy deliveries
- Loaded and unloaded trucks using forklifts and pallet jacks
- Updated computer systems with accurate inventory information
- Assisted in training new employees on warehouse procedures and equipment operation
- Coordinated with supervisors on daily tasks and priorities
- Collaborated with team members to optimize work efficiency
Education
Highschool -
Charles R. Drew Highschool
Atlanta, GA03.2023
Skills
- Attention to Detail
- Adaptability and Flexibility
- Decision Making Capabilities
- Eco-friendly Practices
- Inventory Management
- Organizational Skills
- Customer Service Excellence
- Customer Relations
- Asset recovery
- Investigation techniques
- Security management
Timeline
Lowes ForkLift Driver
Lowes Home Improvement Warehouse
06.2023 - 01.2025
Retail Sales Associate Part Time
At&t
01.2023 - 02.2024
Customer Service Representative Part time
TTEC Technology
11.2022 - 03.2024
Warehouse Assistant
Amazon
Highschool -
Charles R. Drew Highschool
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