ISAIAH MAEZ

• Coordinated daily operations and workflow at tire service center to ensure smooth service delivery.
• Trained new team members on customer service protocols and safety procedures.
• Coordinated inventory management and ensured stock levels met service demands.

Mentored team members to promote collaboration and improve service quality.

Explained vehicle details to customers to enhance service transparency

Discussed next service procedures with team leads for efficiency

Performed tire changes, balancing, and rotation to maintain service standards.

• Oversaw maintenance of equipment and tools to ensure operational readiness.
• Addressed customer inquiries and resolved complaints with professionalism and care.
• Implemented process improvements to enhance efficiency in service delivery.
• Collaborated with management to develop training materials for ongoing staff development.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Assigned work and monitored performance of project personnel.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Implemented quality control measures to uphold company standards.

• 33% partnership. Developed restaurant from concept to operational launch.
• Managed financial operations, including marketing, advertising, budgeting, accounts payable, and receivables.
• Developed menu items based on customer feedback and seasonal ingredients.
• Coordinated marketing efforts to promote special events and menu launches.
• Oversaw inventory management to maintain stock levels and reduce waste.
• Trained new staff on service protocols and food preparation techniques.
• Established vendor relationships for sourcing fresh, high-quality ingredients.
• Implemented customer service strategies to enhance dining experiences consistently.
• Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.

• Replaced and repaired customers' tires in a timely manner.
• Collected and organized customer documents for efficient management review.
• Input customer information into database to maintain accurate records.