Isaiah maneiro
midway park
Summary
Dedicated customer service professional with proven success working in remote environments and a strong background as an Assistant Manager. Experienced in managing high-volume customer inquiries, problem-solving independently, and delivering exceptional support through phone, email, and chat. I excel in remote productivity self-motivated, highly organized, and adept with digital tools, CRM systems, and communication platforms that keep workflows smooth and communication clear. My Assistant Manager experience has strengthened my leadership, conflict-resolution, and decision-making abilities, allowing me to handle complex customer situations with professionalism and confidence. I bring a reliable work ethic, a calm and positive demeanor, and a commitment to delivering outstanding customer experiences. I am seeking a remote customer service role where I can leverage my management background, remote work discipline, and strong customer-first approach to make a valuable impact on your team.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sonic Drive In
08.2019 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Steward
National Geographic Lindblad Expeditions
08.2023 - 03.2024
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Documented kitchen inventory by reviewing stock and counting items.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Work From Home Agent
InfoCision
08.2021 - 08.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Pennfoster Online High School
Wilkes-Barre, PA06-2020
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Retail operations management
- CRM software
- Parts ordering
- Call handling
- Spreadsheet tracking
- Appointment scheduling
- Call metrics
- Customer service excellence
- 45 wpm typing speed
- Computer skills
- Multitasking
- Customer account management
- Zoom meeting software
Timeline
Steward
National Geographic Lindblad Expeditions
08.2023 - 03.2024
Work From Home Agent
InfoCision
08.2021 - 08.2023
Assistant Manager
Sonic Drive In
08.2019 - Current
High School Diploma -
Pennfoster Online High School