Isaiah Martin
Racine
Summary
Dynamic professional with extensive experience in customer engagement, product knowledge, and inventory management. Proven ability to leverage effective communication skills to drive sales and enhance customer experiences. Recognized as a collaborative team player, consistently maintaining organized and visually appealing sales environments that improve overall store performance. Committed to delivering exceptional service and fostering positive relationships with customers and colleagues.
Overview
11
11
years of professional experience
Work History
Automotive Window Tinter
Hyundai Zeigler
01.2023 - Current
- Conducted regular maintenance on tinting equipment to prevent downtime and improve performance.
- Implemented feedback mechanisms from customers to refine techniques and enhance satisfaction levels.
- Met challenging timelines consistently by efficiently managing multiple projects simultaneously without compromising quality standards.
- Increased overall client satisfaction, maintaining a clean work environment during each tinting project.
- Stayed up-to-date on industry trends and best practices, attending training sessions and workshops to enhance professional expertise in automotive window tinting techniques.
Automotive Window Tinter
Honda Zeigler
08.2021 - Current
- Applied automotive window tinting techniques to enhance vehicle aesthetics and privacy.
- Operated precision tools to ensure accurate application of film on various vehicle models.
- Collaborated with service department to meet customer specifications and resolve any tint-related issues.
- Developed efficient workflows to optimize time management while maintaining high-quality results.
- Inspected completed jobs for quality assurance, ensuring adherence to company standards.
Automotive Window Tinter
Self Employed Services
04.2021 - Current
- Streamlined workflow efficiency, organizing tools and materials for quick access during projects.
- Assisted in growing the company''s clientele base through positive word-of-mouth referrals from satisfied customers.
- Enhanced vehicle appearance for clients by skillfully applying high-quality window tinting films.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
Business Owner
Glazed City Tints
04.2021 - Current
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring compliance with industry standards and regulations.
- Trained and mentored staff, fostering a collaborative work environment focused on excellence.
- Evaluated market trends to adjust product offerings and maintain competitive advantage.
- Streamlined workflow processes, resulting in improved efficiency across all operational areas.
- Created targeted marketing campaigns that increased brand visibility and customer engagement.
- Established strong customer relationships through excellent communication and attentive service.
- Developed a high-performing team through effective recruitment, training, and performance management.
Line Assembler
Cree Inc
01.2020 - 04.2022
- Assembled lights with a small team daily.
- Meet the status quo for the day.
- Be punctual when first arriving and after all breaks.
- Communicate with supervisors and co-workers to confirm everyone is on the same work order.
Cashier
Festival Foods
08.2018 - 08.2019
- Helped customers find specific products, answering questions and offering advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
Ride Operator
Six Flags
03.2015 - 08.2018
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Checked seatbelts of all riders to maximize safety and manage risk.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Provided physical assistance to visitors getting onto and off of rides.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Interacted with 400+ guests per day with friendly, patient manner to deliver a positive, fun experience.
- Interacted with a friendly and welcoming manner to the guest to make sure it was the best experience for them.
Education
High School Diploma -
Washington Park High School
Racine, WI01.2019
Skills
- Adaptive team player
- Organized
- Dependable and reliable
- High-energy attitude
- Resolution-oriented
- Positive attitude
- Great communicator
- Punctual
- Workshop organization
- Tinting procedures
- Problem-solving
- Customer service
Timeline
Automotive Window Tinter
Hyundai Zeigler
01.2023 - Current
Automotive Window Tinter
Honda Zeigler
08.2021 - Current
Automotive Window Tinter
Self Employed Services
04.2021 - Current
Business Owner
Glazed City Tints
04.2021 - Current
Line Assembler
Cree Inc
01.2020 - 04.2022
Cashier
Festival Foods
08.2018 - 08.2019
Ride Operator
Six Flags
03.2015 - 08.2018
High School Diploma -
Washington Park High School