Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Mclaughlin

Colorado Springs,CO

Summary

Thrives under pressure getting orders fulfilled accurately and on time. Adjusts easily to changing schedules throughout week. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Customer-focused sortation associate with more than five years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

8
8
years of professional experience

Work History

Sortation Associate

Amazon
11.2018 - Current
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked with management team to implement proper division of responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Performed well during first, second and third shift rotations.
  • Sought ways to improve processes and services provided.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Provided reports and workflow statuses on time to management.

Transcriptionist

GoTranscript
07.2016 - 09.2018


  • Reviewed completed reports for proper formatting, grammar and sentence structure.
  • Maintained logs of incoming dictation projects and transcription records.
  • Tracked and documented processes, communications and report status to remain organized and meet deadlines.
  • Transcribed sensitive documents with complete confidentiality
  • Determined information to be included in reports
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

High School Diploma -

The Vanguard School
Colorado Springs, CO
05.2014

Skills

  • Product Availability
  • Shipment Procedures
  • Daily Logs
  • Teamwork Skills
  • Microsoft Office
  • Handling and Sorting packages
  • Quality Checks
  • Progress Reports and Check-Ins
  • Strategic Planning
  • Leadership
  • Train Employees
  • Systems Analysis

Timeline

Sortation Associate

Amazon
11.2018 - Current

Transcriptionist

GoTranscript
07.2016 - 09.2018

High School Diploma -

The Vanguard School

Similar Profiles

CREATE PROFILE
Isaiah Mclaughlin