Isaiah Mikkola
Concord,CA
Summary
Dynamic professional with strong customer service and collaboration abilities. Proven track record in effective problem-solving and maintaining workplace organization. Consistently punctual and committed to fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Crescent Bistro
Pleasant Hill, CA
12.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Sandwich Artist
Jersey Mike's Subs
Concord, CA
08.2024 - 01.2025
- Verified that prepared food met quality standards prior to serving it to customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Prepared food items such as sandwiches, salads, and drinks according to customer orders or company recipes.
- Greeted customers and provided product knowledge.
- Maintained cleanliness of work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed all necessary workplace responsibilities in a quick, efficient manner.
Seasonal Cashier
Kohl's
Pleasant Hill, CA
08.2024 - 12.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
Team Member
Rockin' Jump
Concord, CA
09.2022 - 07.2023
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Maintained a clean and organized work area throughout shift.
Restaurant Busser
Cheesecake Factory Inc
San Francisco, CA
10.2021 - 01.2022
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Provided assistance to other employees when needed during peak business hours.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
Education
Bachelor of Arts -
Diablo Valley College
Pleasant Hill, CA06-2029
High School Diploma -
Olympic High School
Concord, Ca04-2025
Skills
- Customer service
- Cash handling
- Food safety
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Attention to detail
Certification
- Food Handler's Certificate
Accomplishments
- 3 time Employee of the Month at Rockin' Jump
- Promoted from host position to server position at Crescent Bistro within 1 month of employment
- 3.84 GPA
References
References available upon request.
Timeline
Server
Crescent Bistro
12.2024 - Current
Sandwich Artist
Jersey Mike's Subs
08.2024 - 01.2025
Seasonal Cashier
Kohl's
08.2024 - 12.2024
Team Member
Rockin' Jump
09.2022 - 07.2023
Restaurant Busser
Cheesecake Factory Inc
10.2021 - 01.2022
Bachelor of Arts -
Diablo Valley College
High School Diploma -
Olympic High School