Isaiah Miller
Las Vegas,NV
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
2
2
years of professional experience
Work History
Store Protection Specialist
Ross Dress For Less
06.2023 - Current
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Conducted daily store walk-throughs to identify potential security risks.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained personnel on security best practices, protocols and procedures.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Server
Cupbop
05.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV05.2023
Skills
- Patrol procedures
- Loss prevention strategies
- Stress management
- Asset protection techniques
- Attention to detail
- Time management
- Multitasking capabilities
- Customer service orientation
- Problem-solving abilities
- Investigative abilities
- Professional demeanor
- Physical security measures
- Decision making
- Adaptability
- Incident reporting
- Theft Prevention
- Staff Training
Timeline
Store Protection Specialist
Ross Dress For Less
06.2023 - Current
Server
Cupbop
05.2022 - 05.2023
High School Diploma -
Desert Pines High School
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