Isaiah Mise
Denver,CO
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Competent Telecommunications Technician bringing Number years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to perform efficient and high-quality work. Desiring to apply Number years' experience to take on a fast-paced position with Company Name.
Overview
8
8
years of professional experience
Work History
Lead Cable Technician
Piper Communications Services
07.2021 - Current
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Repaired and updated equipment to conform to company-wide standards.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Provided training on use, troubleshooting and calibration of equipment.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
Data Center Technician
Blackbox
04.2021 - 07.2021
- Directed entry of device locations and cable connections into database. Oversaw review of network design and establishment of copper and fiber-optic cabling infrastructures. Led infrastructure readiness tests to ensure operational efficiency. Collaborated with senior teammates to manage crises during critical situations or major service outages. Implemented labeling and organization of cables for improved identification and traceability. Managed installation and maintenance of structured cabling infrastructure. Identified and escalated issues with problem devices, facilitating replacement of defective parts. Spearheaded integration of fiber-optic and copper cabling technologies with existing network infrastructures.
Cable Technician
Xactec
11.2020 - 04.2021
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
Cable Technician
Outsource Communication
04.2020 - 11.2020
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
Data Center Technician
IES Communications
02.2020 - 03.2020
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Assisted with performing infrastructure readiness tests.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Dressed and labeled cables for easy identification and traceability.
Data Center Technician
Blackbox (intern)
05.2019 - 08.2019
- Entered device locations and cable connections into database.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Assisted with performing infrastructure readiness tests.
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Diagnosed and executed resolution for network and server issues.
Work Study IT
Shaw University
02.2019 - 05.2019
- Newbridge apartments
- During the summer I opened the pool, cleaned the pool, and made sure that the people of the community sign the log in sheet before getting into the pool.
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Gained operational knowledge and supported departmental needs.
Bank Teller
Chesterfield Credit Union
11.2017 - 06.2018
- Bank telle, chesterfield credit union
- At my former high school we had a credit Union inside the school
- I has 1 of the 4 Bank Tellers in the school
- I also worked at the credit union outside of school doing the same thing.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Educated customers on use of banking website and mobile apps.
Education
high school diploma - undefined
highschool
meadowbrookComputer Science
Radford University
Radford, VA08.2019
computer science
Shaw University
Raleigh, NC08.2018
Skills
- Ready to work
- Scissor Lifts
- Worksite Safety
- Cable Pulling
- Cable Arrangements
- Vendor Contracts
- Maintaining Clean Work Areas
- Service Quality
- Telecommunications Systems
- Active Listening
- Company Standards
- Quality Improvement
- Schematics Reading
- Terminating Cables
- CISCO Installations
- Team Support
- Customer Needs Assessments
- Edging and Mounting
Skills
- Cisco Routers and Switches
- Network Installation
- Creative Solutions
- Hand and Power Tools
- Handling Fiber Optics
- Test Equipment
- Installing and Repairing Equipment
- Production Goals
Timeline
Lead Cable Technician
Piper Communications Services
07.2021 - Current
Data Center Technician
Blackbox
04.2021 - 07.2021
Cable Technician
Xactec
11.2020 - 04.2021
Cable Technician
Outsource Communication
04.2020 - 11.2020
Data Center Technician
IES Communications
02.2020 - 03.2020
Data Center Technician
Blackbox (intern)
05.2019 - 08.2019
Work Study IT
Shaw University
02.2019 - 05.2019
Bank Teller
Chesterfield Credit Union
11.2017 - 06.2018
high school diploma - undefined
highschool
Computer Science
Radford University
computer science
Shaw University