Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zachary McDaniel

Sacramento,CA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering Stellar customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations of any company.

Overview

4
4
years of professional experience

Work History

Owner/Operator

Budda's Bubble Services
Citrus Heights, CA
01.2024 - Current
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Assistant Store Manager

Lowes Home Improvment
Rancho Cordova, CA
04.2023 - 01.2024
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Department Manager

Lowes Home Improvment
Yuba City, CA
07.2022 - 04.2023
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Reviewed contracts before signing them on behalf of the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Sales Specialist

Lowes Home Improvment
Yuba City, CA
03.2021 - 07.2022
  • Received an Executive Service Star from Marvin Ellison who is the CEO.
  • Number one Sales Specialist in the Region for Lowe's Home Improvement
  • Made the store roughly 1.5 million dollars in sales while in this position
  • Developed and implemented sales strategies to increase customer base.
  • Conducted market research to identify target markets and develop pricing strategies.
  • Tracked competitor activities, products, services, and prices.
  • Resolved customer complaints in a timely manner.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Negotiated contracts with vendors for better pricing on equipment and supplies.
  • Attended trade shows, conferences, and other networking events as needed.

Education

High School Diploma -

Sutter High School
Sutter
06-2018

Skills

  • Business Development
  • Leadership
  • Records Management
  • Operations Oversight
  • Organization
  • Communication
  • Loss Prevention
  • Department Oversight
  • Customer Service and Engagement
  • Respectful
  • Caring
  • Team Player
  • Reading/Writing
  • Detail Oriented
  • Money Handling
  • Time Management

References

References available upon request.

Timeline

Owner/Operator

Budda's Bubble Services
01.2024 - Current

Assistant Store Manager

Lowes Home Improvment
04.2023 - 01.2024

Department Manager

Lowes Home Improvment
07.2022 - 04.2023

Sales Specialist

Lowes Home Improvment
03.2021 - 07.2022

High School Diploma -

Sutter High School

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Zachary McDaniel