Summary
Overview
Work History
Education
Skills
Timeline
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CIARRA HART

Las Vegas,NV

Summary

Experienced with providing efficient and empathetic customer support. Utilizes comprehensive knowledge of company procedures to address and resolve inquiries. Track record of demonstrating strong communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Retail Security Officer

Allied Universal Security Services
12.2022 - 03.2025

Participated in regular audits of store security equipment, ensuring proper functionality for optimal protection against threats.

Collaborated with store management to implement effective loss prevention strategies, reducing shrinkage rates.

Assisted in the training of new employees on company security procedures, ensuring consistent adherence to protocols.

Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.

Customer Service Representative

CVS Pharmacy
06.2018 - 12.2022

Demonstrated empathy and professionalism while handling sensitive patient information and concerns.

Contributed to the team''s success by meeting call center performance metrics consistently.

Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions.

Utilized various software applications proficiently for efficient case management and documentation purposes.

Security Officer

Securitas Security Services
09.2015 - 06.2018

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Patrolled and monitored premises in company vehicle, and by foot.

Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Associate of Arts - Business Management

El Camino College
Torrance, CA
06-2020

Skills

  • Data entry proficiency
  • Stress tolerance
  • Strong empathy
  • Call handling
  • Complaint handling
  • Problem-solving skills
  • Customer communications

Timeline

Retail Security Officer

Allied Universal Security Services
12.2022 - 03.2025

Customer Service Representative

CVS Pharmacy
06.2018 - 12.2022

Security Officer

Securitas Security Services
09.2015 - 06.2018

Associate of Arts - Business Management

El Camino College