Isaiah Motley
Ocoee,FL
Summary
Proactive Barista and Cashier Team Lead with extensive experience in customer service and team collaboration. Skilled in cash handling, opening and closing duties, and maintaining an organized workspace. Adept at fostering positive environments and enhancing operational efficiency, offering strong problem-solving abilities and dedication to high-quality service. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Hard Rock Hotel
2023.03 - 2024.06
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to promote positive team accomplishments through effective communication and collaboration with colleagues.
Cashier Team Lead
Dunkin' Donuts
2022.02 - 2023.02
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchase and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Package Handler
Amazon
2021.09 - 2022.01
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Athlete Sales Associate
Nike Outlet
2020.01 - 2021.08
- Maintained clean and visually appealing store environment, enhancing the overall shopping experience for customers.
- Conducted regular competitor analysis efforts by visiting other stores within our market area resulting in more effective marketing strategies implementation.
- Organized promotional events for store sales initiatives, driving foot traffic and boosting revenue growth.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to high satisfaction ratings.
Crew Member
Defy Gravity Charlotte
2019.03 - 2020.01
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Associate of Science - Sports Medicine
Shaw University
Raleigh, NC05.2034
Some College (No Degree) - Apartment Maintenance
Valencia College
Orlando, FLHigh School Diploma -
Ocoee High School
Ocoee, FL05.2017
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Luxury Retail Experience
- Stocking Supplies and Retail Products
- Drywall Repair
- Painting
- Customer Service
- Retail Sales
- Teamwork and Collaboration
- Sales floor organization
Certification
- Hvac Certified
- Pool Maintenance
- Apartment Maintenance
- OSHA 10-hr Construction Course
Timeline
Barista
Hard Rock Hotel
2023.03 - 2024.06
Cashier Team Lead
Dunkin' Donuts
2022.02 - 2023.02
Package Handler
Amazon
2021.09 - 2022.01
Athlete Sales Associate
Nike Outlet
2020.01 - 2021.08
Crew Member
Defy Gravity Charlotte
2019.03 - 2020.01
Associate of Science - Sports Medicine
Shaw University
Some College (No Degree) - Apartment Maintenance
Valencia College
High School Diploma -
Ocoee High School
- Hvac Certified
- Pool Maintenance
- Apartment Maintenance
- OSHA 10-hr Construction Course
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