ISAIAH MUDDIMAN

• Provided guidance to participants in order to help them develop their skills and achieve desired goals.
• Mentored team members in order to build confidence and foster a supportive environment.
• Created individualized plans and monitored progress of athletes towards set objectives.
• Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
• Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.

• As a member of the original pilot team: Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome in a fresh and innovative way.
• Communicated with other departments on system issues and service errors to provide effective and timely resolutions.
• Maintained relationships with existing clients through regular communication and feedback collection.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Worked closely with internal teams to ensure successful execution of projects.

• Assisted designer in artistic direction for marketing materials
• Generated digital image files for use in digital and traditional printing
• Contributed ideas during strategic and conceptual brainstorming sessions

• Educated customers on product features and technical details to highlight benefits.
• Responded to hundreds of customer inquiries per week quickly and professionally to maintain customer satisfaction.
• Investigated sales and service issues to provide effective resolutions.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.

Special Projects

• As a member of the KM Team, worked with a team comprised of employees from several different states to review and create improved area contract documents for use across all CRCs.
• As a member of the Customer Zeal Focus Group, worked with a diverse team of CRC agents to determine what processes could stand to be improved and make for an overall better experience for customers and employees alike.

• Used Adobe software to create images and layouts
• Designed new, on-brand visual elements focusing on concept and messaging
• Submitted design ideas to plan projects with customers and managers
• Determined marketing and design vision with clients for all types of graphic design projects
• Adjusted images sizes and selected fonts for projects
• Produced several projects for advertising and informational purposes
• Created digital logos and product designs for local businesses
• Provided training to Interns and new employees in adobe programs to develop staff skill and techniques
• Created prototypes and mockups of products using Photoshop and Illustrator
• Worked with customers to present mockups and collect information for adjustments
• Designed, produced and coordinated manufacturing of inline items and small retail consumer goods