Isaiah Neal
Colorado Springs,CO
Summary
Results-driven Leader of Operations with expertise in training, performance analysis, and logistics coordination. Proven ability to enhance efficiency and customer satisfaction through effective team supervision and streamlined processes. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Gunther Toody's LLC
Colorado Springs, CO
08.2024 - Current
- Coordinated daily operations including managing sales and labor to ensure efficient service and customer satisfaction per company standards.
- Assisted in staff training and development including interviewing,hiring, terminating and monitoring team retention reports to enhance team performance and operational efficiency.
- Monitored inventory including processing orders through our vendors and managed supply orders to maintain optimal stock availability.
- Implemented data-driven techniques into the store to optimize our overall environmental performance to ensure high praise from senior leadership and customers.
District Operations Manager
Inspire Brands
Colorado Springs, CO
07.2022 - 08.2024
- Streamlined operational processes to enhance efficiency across 6 different district locations.
- Led training programs for management staff to improve service delivery and operational standards.
- Analyzed performance metrics to identify areas for cost reduction and process optimization.
- Coordinated cross-functional teams to implement new initiatives aligned with corporate strategy.
- Facilitated communication between departments to ensure alignment on operational goals and objectives, including hosting and participating in weekly and monthly team meetings with the store managers under my district leadership.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Implemented employee engagement strategies resulting in improved staff retention rates within the district.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Served as an official and licensed proctor and instructor for the ServSafe Food Handler and ServSafe Manager Test, including hosting classes and official locations for the studying and quiz.
Kitchen Manager
Hitchin Post Steakhouse LLC
Ozona, TX
10.2020 - 06.2022
- Supervised kitchen staff to ensure adherence to food safety standards and operational efficiency.
- Developed and implemented training programs for new hires, enhancing team performance and service quality.
- Managed inventory control processes, reducing waste and optimizing supply chain efficiency.
- Collaborated with fellow coworkers in the kitchen to design seasonal menus that align with customer preferences and trends.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Line Cook/Server
Gunther Toody's LLC
Colorado Springs, CO
06.2018 - 10.2020
- Prepared diverse menu items ensuring quality and presentation standards.
- Operated kitchen equipment safely while maintaining cleanliness and organization.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on food preparation techniques and safety protocols.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and repeat business.
- Managed table assignments efficiently, optimizing seating for maximum guest flow and minimal wait times.
- Handled cash transactions accurately, ensuring accountability in daily sales reports.
Education
High School Diploma -
Wasson High School
Colorado Springs, CO05-2020
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Business development
- Performance analysis
- Customer engagement
- Business forecasting
- Logistics coordination
- Policy enforcement
- Budget tracking
- Budget administration
- Procedure enhancement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved P&L Bonuses every quarter throughout my tenure by consistently monitoring and practicing efficient techniques with accuracy and efficiency.
- Achieved The highest Score out of my peers on the ServSafe when i was 19 years old with a 94%
- Supervised team of 34 staff members and helped lead them to a sales bonus for 3 quarters consecutive
- Achieved Turning my least efficient store in the district with their team retention percentage from a 36% to a 70% within 2 consecutive months.
Certification
- Licensed ServSafe Manager -
Timeline
Assistant Manager of Operations
Gunther Toody's LLC
08.2024 - Current
District Operations Manager
Inspire Brands
07.2022 - 08.2024
Kitchen Manager
Hitchin Post Steakhouse LLC
10.2020 - 06.2022
Line Cook/Server
Gunther Toody's LLC
06.2018 - 10.2020
High School Diploma -
Wasson High School