ISAIAH NORAT
North Fort Myers,FL
Summary
Highly enthusiastic customer service professional with 25 years client interface experience. Bilingual and flexible to adhere to all types of essential production guidelines.
Hardworking mindset promoting extensive troubleshooting, customer assistance and inspection skills coupled with 8 years of expertise. Diligent and hardworking with high commitment to safety. Ready to take on new challenges with great company offering opportunities for advancement.
Overview
24
24
years of professional experience
Work History
Customer Service
ALL
07.2001 - 12.2025
- Routinely helped as many as minimum 90 customers each day in a high-volume retail outlet, Product inspection, inventory Control. Received award for customer service recognition and ability to work well with the other team members.
- Trained contact workers to perform general warehouse duties to company standards.
- Worked with company systems such as Live Support and diligently completed all assigned tasks. working overtime as needed.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Achieved consistency in maintaining positive attitude under pressure.
Fire Safety Inspector
Triserve Fire Protection
10.2022 - Current
- Educated clients on fire alarm system operations and maintenance best practices.
- Monitored inventory levels of inspection tools and equipment, ensuring availability for tasks.
- Participated in ongoing training to stay updated on industry standards and technology advancements.
- Supported senior inspectors in developing efficient inspection protocols to enhance service delivery.
- Responded to maintenance calls and troubleshot devices.
- Tested all newly installed fire alarms.
- Increased client retention by providing exceptional service during routine inspections, follow-ups, and emergency situations.
- Maintained detailed records of all inspections, findings, and actions taken for future reference and audits.
- Actively participated in ongoing training opportunities to stay current on industry advancements and best practices.
- Improved fire safety by conducting thorough inspections of fire sprinkler systems in commercial and residential buildings.
- Contributed to team success by training junior inspectors on industry best practices, inspection techniques, and code compliance requirements.
- Demonstrated commitment to professionalism by maintaining certification as a Fire Sprinkler Inspector through ongoing continuing education courses.
Fire Safety Inspector
Cintas
02.2022 - 08.2022
- Reviewed and updated fire safety plans in accordance with changing regulations and best practices.
- Monitored installation processes of fire protection systems to ensure proper implementation and functionality.
- Conducted thorough investigations of fire incidents, determining root causes and providing recommendations for future prevention.
- Assisted in testing and maintaining fire alarm equipment for optimal functionality.
- Conducted thorough inspections of fire alarm systems to ensure compliance with safety regulations.
- Documented inspection findings and generated detailed reports for client review.
- Collaborated with team members to troubleshoot system malfunctions and implement corrective actions.
- Conducted thorough inspections of fire sprinkler systems for compliance with safety regulations.
- Evaluated system performance and proposed enhancements to improve efficiency.
Fire Safety Inspector
Gold Coast Fire Protection
03.2019 - 02.2022
- Conducted thorough inspections of fire safety systems and equipment for compliance with regulations.
- Identified potential hazards and recommended corrective actions to improve safety protocols.
- Collaborated with local authorities to ensure adherence to fire safety codes and standards.
- Developed comprehensive reports detailing findings from inspections and suggested improvements.
- Provided training sessions for staff on fire prevention techniques and emergency response procedures.
- Assisted in emergency drills, evaluating effectiveness, and recommending enhancements for future training exercises.
- Optimized system functionality through regular testing, making necessary adjustments as required.
- Provided comprehensive reports detailing inspection findings, repair recommendations, and maintenance schedules for property owners.
Fire Sprinkler Fitter
Gold Coast Fire Protection
06.2017 - 03.2019
- Installed fire sprinkler systems according to safety regulations and project specifications.
- Conducted routine inspections and maintenance of existing sprinkler systems to ensure optimal performance.
- Collaborated with contractors to coordinate installation schedules and ensure timely project completion.
- Trained junior fitters on safe operation of tools and effective installation techniques.
- Diagnosed system malfunctions and implemented corrective actions to enhance reliability and compliance.
- Streamlined installation processes by implementing best practices, reducing waste, and improving efficiency.
Pipefitter
Wayne Automatic Fire Sprinklers
02.2015 - 05.2017
- Installed and maintained fire sprinkler systems according to safety regulations.
- Collaborated with team members to troubleshoot and resolve system malfunctions.
- Interpreted blueprints and technical drawings to ensure accurate installations.
- Enhanced workflow efficiency by implementing best practices in pipefitting processes.
- Led project teams in coordinating schedules and ensuring timely completion of installations.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
C.S.A.
Alorica
11.2014 - 02.2015
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Led initiatives to streamline customer service workflows and reduce response times.
LEAD INSTALLER
Ian’s Interiors
04.2013 - 11.2014
- Led installation projects, ensuring adherence to design specifications and quality standards.
- Mentored junior installers, enhancing team skills and knowledge through hands-on training.
- Conducted on-site inspections to evaluate progress, addressing issues to maintain project integrity.
- Implemented safety protocols during installations, fostering a secure work environment for the team.
- Improved customer satisfaction by providing efficient and accurate installations.
ASST. MANAGER
Advance Auto Parts
02.2012 - 08.2013
- Led team in executing daily operations, enhancing workflow efficiency and customer satisfaction.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Coordinated staff schedules, ensuring optimal coverage during peak business hours to enhance service delivery.
- Streamlined processes to reduce operational costs while maintaining high-quality service standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
RESEARCH INTERVIEWER
ABT SRBI
08.2010 - 08.2012
- Conducted in-depth interviews to gather qualitative data for social research projects.
- Analyzed participant responses to identify trends and insights for client reports.
- Trained new interviewers on data collection best practices and ethical guidelines.
- Collaborated with project teams to refine interview protocols and methodologies.
LEAD INSTALLER
Ian’s Interiors
02.2008 - 02.2010
- Led installation projects, ensuring adherence to design specifications and quality standards.
- Streamlined installation processes, resulting in improved efficiency and reduced project timelines.
- Coordinated with clients to assess needs and preferences, delivering tailored interior solutions.
- Implemented safety protocols during installations, fostering a secure work environment for the team.
- Developed detailed project plans, aligning resources and schedules for optimal workflow management.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
CANVASSER D2D SALES
DURA-LOC Roofing
02.2008 - 12.2008
- Conducted door-to-door outreach to generate leads for roofing services.
- Gathered customer feedback to enhance service delivery and marketing strategies.
- Maintained accurate records of interactions and follow-up requirements.
CSR/ACC. RECIEVABLE
TRUGREEN Lawncare
08.2007 - 02.2008
- Provided exceptional customer service through effective communication and problem resolution.
- Managed customer accounts, ensuring accurate billing and timely service delivery.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
FLOOR SALES AND CSR
BED BATH AND BEYOND
05.2006 - 07.2007
- Managed checkout processes efficiently, ensuring accurate transactions and minimizing wait times for customers.
- Assisted customers in product selection, demonstrating strong product knowledge and effective communication skills.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Responded to customer requests for products, services, and company information.
Education
GED - BASIC
FORT MYERS HIGH SCHOOL
01.2009
Backflow Prevention Testing / Repair Certification - Backflow Testing
TREEO University
Gainesville, AL02-2020
FASA/BASA - Fire Alarm
Fire Alarm Training And CEU'S
Fort Myers, FL09-2024
Skills
- Active listening skills
- Fluent in both English and Spanish
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Invoice processing
- Opening/closing procedures
- Customer service expert
- Inventory control familiarity
- Store maintenance ability
Languages
English
Spanish
Native or Bilingual
Timeline
Fire Safety Inspector
Triserve Fire Protection
10.2022 - Current
Fire Safety Inspector
Cintas
02.2022 - 08.2022
Fire Safety Inspector
Gold Coast Fire Protection
03.2019 - 02.2022
Fire Sprinkler Fitter
Gold Coast Fire Protection
06.2017 - 03.2019
Pipefitter
Wayne Automatic Fire Sprinklers
02.2015 - 05.2017
C.S.A.
Alorica
11.2014 - 02.2015
LEAD INSTALLER
Ian’s Interiors
04.2013 - 11.2014
ASST. MANAGER
Advance Auto Parts
02.2012 - 08.2013
RESEARCH INTERVIEWER
ABT SRBI
08.2010 - 08.2012
LEAD INSTALLER
Ian’s Interiors
02.2008 - 02.2010
CANVASSER D2D SALES
DURA-LOC Roofing
02.2008 - 12.2008
CSR/ACC. RECIEVABLE
TRUGREEN Lawncare
08.2007 - 02.2008
FLOOR SALES AND CSR
BED BATH AND BEYOND
05.2006 - 07.2007
Customer Service
ALL
07.2001 - 12.2025
GED - BASIC
FORT MYERS HIGH SCHOOL
Backflow Prevention Testing / Repair Certification - Backflow Testing
TREEO University
FASA/BASA - Fire Alarm
Fire Alarm Training And CEU'S
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