Isaiah Norrick
Ravenna
Summary
Recent masters graduate experienced with team leadership. I focus on utilizing strong interpersonal skills to build cohesive teams and streamline processes. I have a track record of implementing effective solutions to improve team performance and outcomes. Focused on making a difference with each person I interact with whether it is through retail, sports, or other professional settings.
Overview
6
6
years of professional experience
Work History
Service Team Leader, Grocery Team Leader, Systems
Meijer
08.2023 - Current
- Trained and led teams of up to 100 total employees at a time
- Encouraged service members to provide meaningful service to customers
- Displayed professionalism when interacting with customers, fellow team members, and fellow leaders
- Executed action plans to monitor development and progress of team members
- Initially started at Store 325 (Canton, OH) before furthering my development by opening Store 332 (North Canton, OH) in May 2024 as a Service leader.
- Service responsibilities focused on achieving metric based goals, facilitating positive relationships, cultivating talent, creating a total store mentality for my team, supervising the front end, gas station, and pickup departments in addition to a wide variety of other responsibilities as needed
- Successfully pushed team members to the top of metric goals, routinely ranking near the top of our market in numerous metrics
- Grocery responsibilities focused on maximizing throughput, coordinating team members to maximize efficiency, as well as ensuring consistent accountability across the board in pursuit of a quality and complete customer experience
- Systems responsibilities include sole responsibility of all store side tech, repairing store tech-based equipment such as handheld scanners, registers, self checkouts, and more. In addition, I serve as a trainer for other Systems team members in the market, travelling to multiple stores with the sole intention of training Systems team members
Graduate Assistant
Malone University
09.2023 - 05.2025
- Focused on game day administration, coordinating varsity athletic events with a variety of responsibilities including stats, public address, university relations, social media content, etc.
- Wrote website articles and published other athletic related media
- Followed similar responsibilities from previous work during my undergrad
Administrative Intern for Game Day Operations
Malone University Athletics
07.2019 - 05.2023
- Worked with department budgets
- Main contact for game day operations at over 250 athletic events
- Worked as contact point for all staff, GA’s, and student workers for various varsity athletic contests
- Dealt with all aspects of game day operations ranging from officials, to field reservations, to handling visiting teams and their proper arrangements
- Assisted in arranging athletic related travel
- Extensive work with Google Excel for A.D. Tanya Hockman
- Field Maintenance
- Helped run the GMAC/MEC Conference Swim Meet (oversaw catering, hospitality, and credentials, working with officials, worked as head timer and public address)
- Trusted with many time and information sensitive tasks
- Assisted in numerous transitionary periods for new coaches and administrative staff
- Assisted in the transition of Assistant AD by taking on a large portion of his roles including financial reimbursement of employees, responsibility of setting up all athletic travel for the fall of 2022, assisting in closing out the 2021-22 fiscal year, as well as several other budgetary related tasks and roles.
- Coordinated mass quantity Adidas orders for our sports teams
Assistant Director of Basketball Operations
Jackson Friends Church
10.2021 - 08.2022
- Oversight of all Church Basketball Operations for 300+ athletes
- Created league schedules.
- Coordinated jersey and equipment ordering.
- Led pregame prayers and devotions.
- On-Sight Event Director of each game
- Sent out weekly emails
- Assisted in clarifying and making league rules.
- Oversaw High School, Middle School, Elementary School, and Adult Leagues.
- Assisted in hiring officials and table staff.
Education
MBA - Human Resource Management And Data Analytics
Malone University
Canton, OH05-2025
Bachelor of Arts - Sport Management, Business Administration
Malone University
Canton, OH05.2023
High School Diploma -
Waldo J Wood Memorial High School
Oakland City, IN05.2019
Skills
- Administrative oriented skills
- Effective delegation
- Teamwork and collaboration
- Problem-solving
- Networking and relationship building
- Excellent work ethic
- Determination
- Trustworthiness
- A desire for success
- Self-motivated
- Daily workflow improvement
- Coaching and mentoring
Timeline
Graduate Assistant
Malone University
09.2023 - 05.2025
Service Team Leader, Grocery Team Leader, Systems
Meijer
08.2023 - Current
Assistant Director of Basketball Operations
Jackson Friends Church
10.2021 - 08.2022
Administrative Intern for Game Day Operations
Malone University Athletics
07.2019 - 05.2023
MBA - Human Resource Management And Data Analytics
Malone University
Bachelor of Arts - Sport Management, Business Administration
Malone University
High School Diploma -
Waldo J Wood Memorial High School
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