Isaiah Nunez

• Received incoming calls from potential clients, seeking consultation for their cases.
• Provided converted clients with information such as: status of their cases, assigned Case Managers, and best methods to communicate with their Case Managers.
• Took appropriate action to resolve issues with established and potential clients.
• Documented activities and progress of client cases, following established policies and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to all clients.
• Responded to inquiries by directing calls to appropriate personnel.
• Provided excellent customer service to clients and potential clients.

I

• Conducted inspections of vacation homes, to ensure compliance with safety regulations and guests’ requirements
• Resolved guests’ complaints quickly and effectively while ensuring customer satisfaction
• Collected monthly rental fees, deposits and payments from guests
• Coordinated with maintenance and contractors to promote timely turnovers after check-outs
• Responded to guests maintenance requests according to agreed conditions for building functionality
• Implemented vacation home rental payment policies and pursued delinquent accounts via phone calls and personal visits
• Organized and maintained filing systems for documents and records
• Ensured office equipment was operational, stocked with supplies and maintained in a clean condition
• Answered incoming calls, responded to emails, faxes and other inquiries from guests and vendors
• Processed incoming mail on a daily basis including sorting, distributing and responding when necessary
• Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards
• Served as contact person and source of information to maintain good communication with guests and clients
• Answered incoming calls and recorded accurate messages
• Executed record filing systems to improve document management and organization
• Generated weekly progress reports summarizing tasks completed during the week

• Assisted with the organization of media center resources such as books, magazines, and DVDs
• Helped patrons locate materials by searching catalogs, databases, and other online sources
• Provided reference services to patrons including answering questions about library policies and procedures
• Performed general maintenance tasks such as dusting shelves and cleaning computer keyboards, mice, screens
• Maintained accurate records of patron visits and loan histories using library management systems
• Answered phone calls from patrons requesting information about resources available at the media center