Isaiah Ontiveros
El Paso
Summary
Tech-savvy Slot Technician possessing in-depth knowledge of gaming machine circuitry, installation procedures, assembly and maintenance. Offering 2 years of experience monitoring and repairing slot machines. Skillful in effectively identifying malfunctions, troubleshooting and adjusting electro-mechanical and electronic equipment to optimize efficiency. Collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously.
Overview
8
8
years of professional experience
Work History
Slot Technician
Sunland Park Race Track And Casino
08.2022 - Current
- Kept track and maintained maintenance and communications on 750+ machines
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
- Explained game instructions and rules to customers.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
Security Officer
Sunland Park Race Track And Casino
08.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Activity Aide
YWCA
11.2017 - 12.2019
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Taught children importance of patience and understanding
- Maintained child-friendly environment by allowing frequent access to outdoor activities
- Monitored children behavior and had separate tables for different activities
- Rendered aid to children if needed
Customer Service Representative
Stripes Gas Station
10.2018 - 03.2019
- Educated customers on promotions to enhance sales
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Maintained a clean work station
Cashier
Stein Mart Inc
05.2016 - 04.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift.
Education
Bachelor of Science - Electrical Engineering
The University of Texas At El Paso
El Paso, TX12.2025
Associate of Science - Psychology
El Paso Community College
El Paso, TX12.2022
Skills
- Equipment Maintenance
- Teamwork
- Installations and Repairs
- Device Testing
- Hardware Troubleshooting
- Machine Inspection
- Customer Experience
- Game Testing
- Machine Removal
- Effective Conflict Resolution Skills
- Service Requests
- Critical Thinking
- Customer Satisfaction
Timeline
Slot Technician
Sunland Park Race Track And Casino
08.2022 - Current
Security Officer
Sunland Park Race Track And Casino
08.2021 - 08.2022
Customer Service Representative
Stripes Gas Station
10.2018 - 03.2019
Activity Aide
YWCA
11.2017 - 12.2019
Cashier
Stein Mart Inc
05.2016 - 04.2017
Bachelor of Science - Electrical Engineering
The University of Texas At El Paso
Associate of Science - Psychology
El Paso Community College
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