Isaiah Ornelas
Bakersfield,CA
Summary
Accomplished professional with a proven track record in small business operations and sales leadership, notably at Shoe MGK. Expert in staff management and customer relations, driving profitability and team performance. Demonstrates a positive attitude and sales expertise, achieving consistent customer satisfaction and loyalty. Skilled in strategic planning and cost reduction, ensuring competitive edge and operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Loss Prevention
Factory 2 U
Bakersfield, CA
08.2012 - 11.2014
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
- Supported loss prevention efforts by conducting bag checks according to company policy.
- Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
Sales Manager
Shoe MGK
Multiple States
05.2015 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Franchise Owner
Shoe MGK
Multiple States
09.2019 - 04.2024
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
Delivery Driver
Spark Driver
Bakersfield, CA
04.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2012
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Dependable and reliable
- Loading and unloading
- Heavy Lifting
- Stocking and Inventory
- Shipping and packaging
- Valid Driver's License
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales expertise
- Direct Sales
- Small business operations
- Sales Leadership
- Staff hiring
Timeline
Delivery Driver
Spark Driver
04.2024 - 09.2024
Franchise Owner
Shoe MGK
09.2019 - 04.2024
Sales Manager
Shoe MGK
05.2015 - 09.2019
Loss Prevention
Factory 2 U
08.2012 - 11.2014
High School Diploma -
Bakersfield High School