Isaiah Orona
Herriman
Summary
Dedicated professional with hands-on experience in customer service and bilingual communication in English and Spanish. Quick to learn new products and provide tailored recommendations, enhancing customer satisfaction. Knowledgeable about soccer cleats and sports equipment, committed to fostering a welcoming shopping experience and ensuring customers find the right products.
Overview
1
1
Language
5
5
years of professional experience
Work History
Electrical Apprentice
Uc electrical
Herriman
01.2022 - Current
- Collaborated with team to successfully execute residential and commercial projects.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Executed wire pulls through conduit runs with fish tapes or pull strings.
- Maintained a clean, organized, and safe work environment.
- Demonstrated reliability by arriving on time and completing jobs professionally.
- Documented daily work activities and reported progress to supervisors.
- Worked in team-based environment to accomplish projects.
- Quickly learned technical products and provided clear explanations to customers.
- Guided customers in project planning with tailored product recommendations.
- Assisted customers with inquiries and resolved issues effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved conflicts effectively to maintain customer satisfaction. and professionally to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided product information and recommendations to enhance customer experience.
- Documented customer interactions in the database for future reference.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Currently Pursuing GED
Herriman, UT07-2026
Skills
- Safety compliance
- Attention to detail
- Time management
- Task prioritization
- Problem solving
- Dependable
- Reliability
- Adaptability
- Team collaboration
- Collaboration
- Willingness to learn
- Communication
- Active listening
- Bilingual communication
- Work ethic
- Organized
- Fast learner
- Positive attitude
- Customer service
- Safety awareness
- Computer skills
- Soccer footwear expertise
- Athletic shoe expertise
- Product recommendations
- Product recommendations
Languages
Spanish
Native/ Bilingual
Affiliations
- Soccer player
Timeline
Electrical Apprentice
Uc electrical
01.2022 - Current
Currently Pursuing GED