Isaiah Ortega
Daytona Beach,FL
Summary
Knowledgeable Associate with friendly demeanor, promoting 1 year of experience in high-volume electronics environments. Driven individual offering exceptional customer engagement and service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Home Depot associate position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Home Depot Associate
Home Depot
07.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized products on racks and displays with focus on visual appeal and brand standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Front Desk Employee
Bombs Away Sierra Vista
01.2021 - 11.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL12.2026
High School Diploma -
Buena High School
Sierra Vista, AZ05.2022
Skills
- Customer Needs Assessments
- Customer Loyalty
- Product Line Knowledge
- Sales Assistance
- Closing Procedures
- Customer Experience
- Visual Merchandising
- Customer Discussions
- Appliance Troubleshooting
Timeline
Home Depot Associate
Home Depot
07.2022 - 08.2023
Front Desk Employee
Bombs Away Sierra Vista
01.2021 - 11.2022
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University - Daytona Beach
High School Diploma -
Buena High School
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