Isaiah Parker
Box Elder,MT
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Chippewa Cree Community Development
01.2020 - 09.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Process Server
Chippewa Cree Courts
05.2019 - 12.2019
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Provided proof of service in form of affidavit.
Pharmacy Technician
Chippewa Cree Health Center
05.2018 - 05.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Education
Associate of Applied Science - Computer And Information Sciences
Stone Child College
Box ElderSkills
- Issue Resolution
- Order Management
- Records Maintenance
- Employee Scheduling
- Customer Service
- Cost Control
- Google Drive
- Hiring and Training
- Program Optimization
- Microsoft Office Suite
- Cash Auditing
- Pricing and Markdowns
- Shift Scheduling
Timeline
Assistant Store Manager
Chippewa Cree Community Development
01.2020 - 09.2023
Process Server
Chippewa Cree Courts
05.2019 - 12.2019
Pharmacy Technician
Chippewa Cree Health Center
05.2018 - 05.2019
Associate of Applied Science - Computer And Information Sciences
Stone Child College
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