Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ISAIAH PERKINS

Community Coordinator
Austin,TX
ISAIAH PERKINS

Summary

Dedicated and enthusiastic professional with a proven track record in hiring, coaching, training, and conflict resolution. Successfully advanced to management roles while navigating a demanding academic schedule as a first-generation college student. Skilled in problem-solving, adapting to challenges, and achieving team objectives under pressure. Known for proactive approach, exceptional time management, and adept problem-solving abilities. Committed to leveraging strengths to drive student success and support organizational growth initiatives.

Overview

10
years of professional experience

Work History

Common Desk - A WeWork Company
Austin, Texas

Community Coordinator
12.2023 - Current

Job overview

  • Cultivated a vibrant community through planning, promoting, and hosting engaging events and fostering intentional member interactions, directly contributing to member retention and satisfaction.
  • Executed marketing and sales tasks, including Salesforce pipeline management and social media engagement, to drive community growth and promote offerings.
  • Managed all front desk operations, serving as the primary on-site contact to ensure consistent coverage and provide exceptional hospitality.
  • Built strong member relationships by proactively anticipating needs, personalizing interactions, and resolving inquiries efficiently.
  • Streamlined daily operations, including mail processing, tour delivery, and beverage service, ensuring a functional, clean, and organized environment.
  • Managed inventory and keycard systems while adhering to operational standards and implementing resourceful solutions for continuous improvement.
  • Communicated effectively with members via digital platforms, providing timely updates and maintaining adherence to community guidelines.
  • Coordinated volunteer efforts, ensuring efficient use of resources and maximum impact on the community.
  • Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors resulting in a 30% increase in attendance.

Road Toad Logistics

Safety Coordinator
10.2021 - 12.2023

Job overview

  • Worked with management to monitor employee performance metrics and provide feedback.
  • Served as the primary first-line intake for 70-90 employee regarding concerns and human resource-related issues to triage and escalate to management attention as needed.
  • Served as hub for all communications and dispatch between drivers, providing complex logistical support, monitoring workplace safety, and solving employee issues as needed to foster a collaborative approach to problem-solving.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.

Victoria's Secret

Brand Operations Supervisor
09.2018 - 09.2021

Job overview

    • Managed team of approximately 25 employees, including conducting employee interviews and training, handling customer concerns, and providing coaching and feedback to promote staff growth.
    • Served as on-site, first-line HR representative to address matters related to company policy compliance and to manage the overall workplace environment.
    • Managed logistics for entire store, including execution of weekly shipments, tracking overall store inventory, and reconciling financial records.
    • Led employee focus groups and meetings to solicit suggestions, address concerns or issues, and foster positive relations among team members and management.
    • Boosted team member productivity by enhancing performance tracking, goal setting, and instituting motivational approaches. Initiated mentoring program to improve morale and skill development.
    • Increased brand awareness by developing and implementing strategic marketing campaigns.
    • Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.

Cinemark 12 & XD

Assistant Manager
12.2015 - 08.2018

Job overview

    • Managed between 50-60 employees over various functions including accounting, nightly inventory, employee training, and performance evaluations.
    • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
    • Optimized schedules to ensure coverage, reviewed job applications and made hiring recommendations, and increased team productivity.
    • Increased sales revenues by promoting complementary products and educating customers about store promotions.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Texas State University
San Marcos, TX

Bachelor of Arts from English, Minor in Communications
05.2022

University Overview


  • GPA: 3.8/4.0
  • Dean's List, Spring of 2020
  • Research Project: "Anzaldúa's Spiritual Awakening", This research project successfully explored how Gloria Anzaldúa's spirituality influenced her feminist and queer theory ideals, their correlation to her political views, and her connection between spirituality and sexuality, earning a perfect score. Through an in-depth analysis of materials from the Gloria Anzaldúa collection at the Nettie Lee Benson library, including biographical information, correspondence with Frances Doughty, and original manuscripts, the project revealed Anzaldúa's evolution from Catholicism to a deeply spiritual woman influenced by diverse mystical traditions, including Jewish mysticism, Mayan, Aztec, and Greek mythology, and concepts from Sigmund Freud's psychological theories. Key findings highlighted how Anzaldúa utilized her spiritual beliefs, such as the uprising of the matriarchy and the concept of pervasive oneness, to challenge patriarchal structures and create a platform for the empowerment and representation of women and queer people of color. Ultimately, the research provided significant insights into Anzaldúa's intentional use of her spiritual journey to combat oppression and advocate for self-realization and pride among marginalized communities.
  • Relevant Coursework: Critical Theory, College Writing I & II, Development of English, Adolescent Growth & Development

Skills

  • Leadership development
  • Mentoring and evaluation skills
  • Detail-oriented
  • Analytical problem-solving
  • Effective multitasking
  • Effective organizational skills
  • Diversity, Equity, and Inclusion
  • Operations and administration
  • Verbal and written communication
  • Event supervision
  • Telephone etiquette
  • Volunteer management

Timeline

Community Coordinator
Common Desk - A WeWork Company
12.2023 - Current
Safety Coordinator
Road Toad Logistics
10.2021 - 12.2023
Brand Operations Supervisor
Victoria's Secret
09.2018 - 09.2021
Assistant Manager
Cinemark 12 & XD
12.2015 - 08.2018
Texas State University
Bachelor of Arts from English, Minor in Communications

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