Isaiah Pierre
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Marriott Orlando Airport Lakeside
2023.01 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Front Desk Agent
TownePlace Suites by Marriott
2023.01 - 2023.01
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Agent
Universal Endless Summer Resort Dockside
2021.01 - 2022.01
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Front Desk Agent
Best Western Hotel
2020.01 - 2021.01
- Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card information Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
Server
Cheesecake Factory
2016.01 - 2018.01
- Working alongside servers, line cooks, and management to satisfy guest accommodation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Engage with guest while providing recommendations on food selection and ensuring warm hospitality.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Hospitality Administration And Management
University of Central Florida- Rosen College of Hospitality Management
Orlando, FLAssociate of Arts -
Valencia Community College
Orlando, FL01.2021
Skills
- Report Generation
- Transportation Information
- Guest Relations
- Room Assignments
- Problem-Solving Skills
- Registration Processing
- Safety and Security Procedures
- Guest Services
- Word Processing
- POS Systems
- Conflict Resolution
- Interpersonal Skills
References
References available upon request.
Timeline
Front Desk Agent
Marriott Orlando Airport Lakeside
2023.01 - Current
Front Desk Agent
TownePlace Suites by Marriott
2023.01 - 2023.01
Front Desk Agent
Universal Endless Summer Resort Dockside
2021.01 - 2022.01
Front Desk Agent
Best Western Hotel
2020.01 - 2021.01
Server
Cheesecake Factory
2016.01 - 2018.01
Hospitality Administration And Management
University of Central Florida- Rosen College of Hospitality Management
Associate of Arts -
Valencia Community College
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