Isaiah Pillow
Jacksonville,FL
Summary
Dynamic Guest Service Assistant with a proven track record at Margaritaville Resort, enhancing guest relations through personalized service and efficient check-in processes. Skilled in complaint handling and baggage management, I fostered a collaborative team environment while training new staff, ensuring exceptional experiences for all guests.
Guest services professional with commitment to high standards and delivering results. Extensive experience in creating memorable guest experiences and resolving issues effectively. Known for strong collaboration skills and adaptability to changing needs. Reliable team player with excellent communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Guest Service Assistant
Margaritaville Resort
05.2024 - 07.2025
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
Lead Store Associate
Aldi
03.2022 - 01.2024
- Conducted regular audits of merchandise stock levels, ordering replenishments as necessary to maintain optimal inventory availability for customers.
- Resolved conflicts among staff members diplomatically, fostering a harmonious workplace atmosphere conducive to productivity.
- Streamlined store operations for increased efficiency and organization through effective inventory management.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.
Poker Dealer
Best Bet Casino
08.2018 - 01.2022
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
Education
High School Diploma -
Bartram Trail High School
Saint Johns County Fl06-2016
Skills
- Microsoft office
- Baggage handling
- Guest relations
- Complaint handling
- Lost and found management
Timeline
Guest Service Assistant
Margaritaville Resort
05.2024 - 07.2025
Lead Store Associate
Aldi
03.2022 - 01.2024
Poker Dealer
Best Bet Casino
08.2018 - 01.2022
High School Diploma -
Bartram Trail High School