Isaiah Pleas
Laurel,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Wal-Mart Supercenter. Skilled in customer service and problem-solving, adept at fostering teamwork and collaboration. Successfully coached junior staff, contributing to a culture of continuous improvement and development.
Overview
3
3
years of professional experience
Work History
Sales Associate
Wal-Mart Supercenter
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Fast Food Worker
Wendys Restaurant
06.2021 - 10.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
West Jones High School
Laurel, MS05.2022
Business Administration
Jones County Junior College
Ellisville, MSSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Fast learner and a task completer
- Problem-Solving
- Excellent people skills
Timeline
Sales Associate
Wal-Mart Supercenter
05.2022 - Current
Fast Food Worker
Wendys Restaurant
06.2021 - 10.2021
High School Diploma -
West Jones High School
Business Administration
Jones County Junior College
Similar Profiles
Kendrick DavisKendrick Davis
Team Lead at Wal-Mart SupercenterTeam Lead at Wal-Mart Supercenter
Madonna IrwinMadonna Irwin
Cashier at Wal-Mart SupercenterCashier at Wal-Mart Supercenter
Heather StanleyHeather Stanley
Pharmacy Manager at Wal-Mart Supercenter 1222Pharmacy Manager at Wal-Mart Supercenter 1222
Jerry Dixon JrJerry Dixon Jr
Overnight Stocker at Wal-Mart SupercenterOvernight Stocker at Wal-Mart Supercenter
Mason BatesMason Bates
Lineman at MDR ConstructionLineman at MDR Construction