Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Isaiah Polk

Las Vegas

Summary

Skilled hospitality worker with a strong commitment to guest satisfaction and efficiency in fast-paced, dynamic environments. Experienced in multiple front-of-house roles, and known for adaptability and teamwork.

Overview

4
4
years of professional experience

Work History

Food Runner, Busser, and Host

Chili's Grill & Bar Restaurant
Las Vegas
08.2024 - Current
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Crew Member

Raising Cane's Restaurants
Las Vegas
06.2022 - 09.2023
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Restocked kitchen supplies including food products and utensils.
  • Organized and restocked supplies to support operations and team productivity.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Operated grills and fryers to cook items to quality guidelines.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Host

Red Lobster
Henderson
11.2021 - 04.2022
  • Greeted guests upon arrival and provided them with menus.
  • Assisted servers in seating guests by escorting them to their tables.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

High School Diploma -

Beacon Academy
Las Vegas, NV
04-2023

Skills

  • Guest relations
  • Customer service
  • Conflict resolution
  • Time management
  • Teamwork and collaboration
  • POS systems
  • Reservation management
  • Clear communication

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Food Runner, Busser, and Host

Chili's Grill & Bar Restaurant
08.2024 - Current

Crew Member

Raising Cane's Restaurants
06.2022 - 09.2023

Host

Red Lobster
11.2021 - 04.2022

High School Diploma -

Beacon Academy

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