Isaiah Raphael
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Graduated Magna Cum Laude with 3.8 GPA from Florida International University
Overview
11
11
years of professional experience
Work History
Florida Department of Corrections Officer Trainee
Florida Department Of Corrections
10.2024 - 04.2025
- Maintained strong relationships with local law enforcement agencies, collaborating on investigations and sharing relevant information as needed to maintain public safety.
- Maintained a safe environment for staff and inmates by conducting regular security checks, identifying potential hazards, and addressing safety concerns promptly.
- Acted as a role model for other trainees by consistently demonstrating professionalism, integrity, and dedication to the mission of the correctional institution.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of corrections.
- Collaborated with fellow officers to develop strategies for managing challenging situations involving difficult or disruptive inmates effectively.
Child Protective Investigator
Department of Children and Family Services
08.2023 - 07.2024
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Unarmed Security Officer
Securitas Security Services USA
07.2022 - 07.2023
- 40 hours weekly, making 14:50 hourly
- Patrolled Warehouse Property on foot hourly while covering Interior and Exterior
- Used CCTV to monitor and catch any cases of suspicious or any conduct deemed inappropriate for associates.
- Contacted Fort Lauderdale police to remove trespassers from property
- Log daily activity
- Process associates and visitors who enter and exit facility
Security Officer
CSC Security
07.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access which varies based on assignment.
- Hours and Salary are based on assignment and not consistent.
Security Officer
Allied Security Service
03.2021 - 12.2021
- Worked 40 Hours weekly at 13:50 hourly
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
SERVICE REPRESENTATIVE
Coolstuffgames
02.2020 - 07.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Solicit sales of new or additional services or products.
STOCK CLERK & CASHIER
Publix
07.2014 - 01.2020
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Keep records on the use and/or damage of stock or stock handling equipment
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Dispose of damaged or defective items, or return them to vendors
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Sell materials, equipment, and other items from stock in retail settings
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested
- Determine sequence and release of back orders according to stock availability
- Recommend disposal of excess, defective, or obsolete stock
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Offer customers carry-out service at the completion of transactions
- Weigh items sold by weight to determine prices
- Issue trading stamps, and redeem food stamps and coupons.
Education
Bachelor of Arts (B.A - Criminal Justice
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL12.2021
Skills
- Employee and Visitor Screening
- Building Patrols
- Detailed Activity Logs
- Contact Reports
Skilled with Computers
Capable of troubleshooting more computer related issues
Built a personal computer
Timeline
Florida Department of Corrections Officer Trainee
Florida Department Of Corrections
10.2024 - 04.2025
Child Protective Investigator
Department of Children and Family Services
08.2023 - 07.2024
Unarmed Security Officer
Securitas Security Services USA
07.2022 - 07.2023
Security Officer
CSC Security
07.2022 - 12.2022
Security Officer
Allied Security Service
03.2021 - 12.2021
SERVICE REPRESENTATIVE
Coolstuffgames
02.2020 - 07.2020
STOCK CLERK & CASHIER
Publix
07.2014 - 01.2020
Bachelor of Arts (B.A - Criminal Justice
FLORIDA INTERNATIONAL UNIVERSITY
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