Isaiah Renaud
Orlando,FL
Summary
A results-driven hospitality professional with a unique background combining high-volume server experience with a proven track record in competitive sales. Adept at building genuine guest rapport, mastering extensive product knowledge, and applying consultative sales techniques to enhance the dining experience and consistently surpass revenue targets.
Overview
4
4
years of professional experience
Work History
Sales Expert
T-Mobile
11.2024 - 09.2025
- Field Sales Associate
- Surpass sales goals by 60% on average matching customers with solutions that fit their needs, driving both immediate sales and long-term account growth.
- Educate and empower customers to confidently use self-service tools and mobile applications, reducing support needs and improving satisfaction.
- Adapt quickly to evolving products and promotions, ensuring accurate, up-to-date recommendations in a competitive retail space.
- Streamline daily operations through efficient opening/closing procedures, asset management, and keyholder responsibilities.
- Build trust and rapport with diverse customers, creating repeat business and positive word-of-mouth referrals.
- Collaborate with team members to maintain smooth workflows and meet store-wide performance metrics.
Server
Texas Roadhouse
05.2023 - 10.2024
- Cultivated extensive menu knowledge, enhancing customer rapport and increasing average order sizes by 10% above target.
- Surpassed sales targets by 7% through strategic up-selling of appetizers and drinks, tailored to diner preferences.
- Received multiple 5-star positive guest reviews on platforms like Yelp and Google.
Server Support
Tupelo Honey
05.2022 - 02.2023
- Assisted cooks and team members to increase food production and table turnover by 13% during peak hours.
- Performed all opening and closing duties based upon shift assignment, and increased efficiency by 7% by preparing necessary items and information for the coming shift.
- Increased customer satisfaction rate by 12% through exceptional and attentive service during dining.
Back of House Team Member
Chick-Fil-A
05.2021 - 08.2021
- Assisted cooks and team members to increase food production and table turnover by 6% during peak hours.
- Operated equipment properly, decreasing kitchen injuries by 17%.
- Followed sanitation and serving guidelines from the Department of Health for a 95% score on health inspections.
Education
Associate of Arts - General Studies
Collin College
Frisco, TX06.2024
High School Diploma -
Lonestar High School
Frisco, TX05.2023
Skills
- Consultative Selling
- High Volume Service
- Guest Relations
- Upselling and Suggestive Selling
- POS Systems
- Customer Retention and Rapport
- Solution Based Selling
- Team Collaboration
- Inventory Management
Timeline
Sales Expert
T-Mobile
11.2024 - 09.2025
Server
Texas Roadhouse
05.2023 - 10.2024
Server Support
Tupelo Honey
05.2022 - 02.2023
Back of House Team Member
Chick-Fil-A
05.2021 - 08.2021
Associate of Arts - General Studies
Collin College
High School Diploma -
Lonestar High School
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