Summary
Overview
Work History
Education
Skills
Collecting shoes, Basketball, Clothing, life itself.
Timeline
Generic
Isaiah Roddy

Isaiah Roddy

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Shift Manager

CVS Pharmacy
08.2019 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Care Concierge

CVS Pharmacy
09.2021 - 12.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed check-in and check-out procedures for guests.

Education

High School Diploma -

Vivian Gaither High School
Northdale, FL
06.2020

Skills

  • Train Employees
  • Order Supplies
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Cash Handling
  • Judgment and Decision-Making
  • Cash Drawer Balancing
  • Performance Motivation
  • Interpersonal Skills
  • Money Transfers
  • Billing and Payment Processing
  • Time Management
  • Inventory Control
  • POS Transactions
  • Food Safety and Sanitation
  • Handling Customer Complaints
  • Shift Work
  • Customer service

Collecting shoes, Basketball, Clothing, life itself.

Just a few of my personal hobbies i tend to make space for in my everyday life, being able to do what I love makes me who I am. I started playing basketball at the age of 10 and I haven't put it down since even now at the age of 22. Shoes have always been a passion of mine since I was a kid, I have always been fluctuated with the way shoes bring so many individuals together; along with clothing it has always been a big priority not in the expense of things just more of how you make it work with what you have! Life is a big thing because many people don't get the opportunity to enjoy it but I make the best out what life has brought me.

Timeline

Care Concierge

CVS Pharmacy
09.2021 - 12.2022

Shift Manager

CVS Pharmacy
08.2019 - Current

High School Diploma -

Vivian Gaither High School

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Isaiah Roddy