Isaiah Rouse
Chicago,IL
Summary
With over six years of customer service experience and a natural passion for helping others, I am confident in my ability to excel in this role. In my current position, I focus on enhancing my client’s well-being and lifestyle through a range of supportive services. In my last role, I offered evidence-based guidance to address general oral health inquiries and assisted members in navigating regulatory compliance with state and federal laws. I thrive in high-paced environments, I enjoy solving complex challenges, and I have perfect communication and organizational skills. I would love the opportunity to aid in the success of your company.
Overview
6
6
years of professional experience
Work History
Home Care Aide
Addus Homecare Corp
08.2023 - Current
- I provide companionship for my client, fostering a positive relationship and emotional wellbeing.
- I assist my client with daily living activities, promoting independence and quality of life.
- I perform light housekeeping tasks as needed, creating a clean and comfortable environment for my client to thrive in.
- I also assist my client with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Member Advisor
American Dental Association
08.2023 - 03.2024
- I provided evidence-based insight and expertise to address general oral health inquiries from the public and members, ensuring information is accurate and reliable.
- I assisted members in navigating federal and state regulations, offering guidance to ensure compliance and adherence to legal requirements, thereby safeguarding their professional practices.
- I offered personalized assistance to members and the public regarding purchases and recommendations from the ADA store, facilitating access to high-quality dental products and resources tailored to their specific needs and preferences.
- Contributed to a positive work environment by fostering collaboration between colleagues.
Customer Relations Specialist
Big Brothers Big Sisters
03.2023 - 08.2023
- I served as the first point-of-contact for prospective volunteers, children, and their parents/guardians at Big Brothers Big Sisters.
- I guided prospective Bigs and Littles through the enrollment and matching process.
- Streamlined communication processes for increased efficiency in handling volunteer inquiries.
- I also aided in the recruitment process for youth professionalism programs.
Customer Relations Representative
PeopleReady
01.2022 - 01.2023
- I collaborated with account managers and the associate group to aid in recruitment process for large job orders and other various projects.
- I utilized various CRM software applications for communications and customer account management.
- I built long-term, loyal customer and associate relations by providing top-notch service and detailed order, account and service information in over 100 calls a day.
- I also created and ran the company's monthly newsletter.
Warehouse Dispatcher
GoPuff
09.2020 - 12.2021
- I demonstrated high attention to detail, organization, and management of multiple warehouse tasks and projects.
- I managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and customers to coordinate timely delivery of orders.
- I applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Barista
Starbucks
10.2019 - 05.2020
- I created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction interactions.
- I promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- I maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- I contributed to a positive team environment through effective communication and collaboration with colleagues.
Office Assistant
Imerman Angels
11.2018 - 06.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Education
Associate of Science - Professional Studies
Purdue Global University
07.2026
Skills
- Customer Relationship Management
- Excellent Organizational Skills
- Salesforce
- Patient Care
- Conflict resolution ability
- Perfect Communication Skills
Timeline
Home Care Aide
Addus Homecare Corp
08.2023 - Current
Member Advisor
American Dental Association
08.2023 - 03.2024
Customer Relations Specialist
Big Brothers Big Sisters
03.2023 - 08.2023
Customer Relations Representative
PeopleReady
01.2022 - 01.2023
Warehouse Dispatcher
GoPuff
09.2020 - 12.2021
Barista
Starbucks
10.2019 - 05.2020
Office Assistant
Imerman Angels
11.2018 - 06.2019
Associate of Science - Professional Studies
Purdue Global University
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