Isaiah Roybal
Santa Fe
Summary
Dynamic individual with hands-on experience in Administration, Mailroom and Cafe Management plus talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mailroom Associate
Thornburg Investment Management
Santa Fe, NM
03.2017 - Current
- Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate
- Provide grounds keeping services, such as landscaping and snow removal
- Perform general cleaning of buildings or properties
- Seal or open envelopes, by hand or by using machines
- Affix postage to packages or letters by hand, or stamp materials, using postage meters
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing
- Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary
- Weigh packages or letters to determine postage needed, using weighing scales and rate charts
- Determine way mail is to be sent and prepare it for delivery to facilities
- Improved mailroom efficiency by implementing a streamlined sorting and distribution system.
- Expedited urgent deliveries within the organization, ensuring critical documents reached their intended recipients promptly.
- Maintained inventory of supplies to avoid shortages.
- Maintained a well-organized mailroom environment, enabling efficient operations and easy access to materials.
- Facilitated interdepartmental collaboration by coordinating bulk mailing projects for various departments in a timely manner.
- Maintained up-to-date knowledge of postal regulations and shipping requirements, ensuring compliance across all aspects of the mailroom operation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Collaborated on special event planning for the café such as themed nights or holiday promotions.
- Coordinated with local businesses for cross-promotion opportunities, expanding cafe's customer base.
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
- Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Courier
FedEx Express
Santa Fe, NM
01.2016 - 03.2017
- Walk, ride bicycles, drive vehicles, or use public conveyances in order to reach destinations to deliver messages or materials
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
- Unload and sort items collected along delivery routes
- Plan and follow the most efficient routes for delivering goods
- Sort items to be delivered according to the delivery route
- Obtain signatures and payments, or arrange for recipients to make payments
License Clerk
Motor Vehicle Division
Santa Fe, NM
03.2014 - 01.2016
- Code information on license applications for entry into computers
- Maintain records of applications made or licensing fees collected
- Inform customers by mail or telephone of additional steps they need to take to obtain licenses
- Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents
- Answer telephones, direct calls, and take messages
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Assistant Store Manager
Dollar Tree
Santa Fe, NM
05.2012 - 03.2014
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
Courtesy Clerk
Smiths Food and Drug
White Rock, NM
06.2009 - 08.2011
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Education
Undergraduate -
UNIVERSITY OF NEW MEXICO
Albuquerque, NM05.2013
High School Diploma -
POJOAQUE HIGH SCHOOL
87506, NM06.2011
Skills
- Technology Proficient
- Package handling
- Workplace safety
- Shipping and receiving
- Maintaining cleanliness
- Supply management
- Confidentiality
- Teamwork and collaboration
- Customer service
- Health and safety regulations
- Continuous improvement
- Order management
Certification
- CPR Certificate
- Defensive Driving
- Safeserv Food Handler
References
References available upon request
Timeline
Mailroom Associate
Thornburg Investment Management
03.2017 - Current
Courier
FedEx Express
01.2016 - 03.2017
License Clerk
Motor Vehicle Division
03.2014 - 01.2016
Assistant Store Manager
Dollar Tree
05.2012 - 03.2014
Courtesy Clerk
Smiths Food and Drug
06.2009 - 08.2011
High School Diploma -
POJOAQUE HIGH SCHOOL
Undergraduate -
UNIVERSITY OF NEW MEXICO