Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Isaiah Roybal

Santa Fe

Summary

Dynamic individual with hands-on experience in Administration, Mailroom and Cafe Management plus talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mailroom Associate

Thornburg Investment Management
03.2017 - Current
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate
  • Provide grounds keeping services, such as landscaping and snow removal
  • Perform general cleaning of buildings or properties
  • Seal or open envelopes, by hand or by using machines
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts
  • Determine way mail is to be sent and prepare it for delivery to facilities
  • Improved mailroom efficiency by implementing a streamlined sorting and distribution system.
  • Expedited urgent deliveries within the organization, ensuring critical documents reached their intended recipients promptly.
  • Maintained inventory of supplies to avoid shortages.
  • Maintained a well-organized mailroom environment, enabling efficient operations and easy access to materials.
  • Facilitated interdepartmental collaboration by coordinating bulk mailing projects for various departments in a timely manner.
  • Maintained up-to-date knowledge of postal regulations and shipping requirements, ensuring compliance across all aspects of the mailroom operation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Collaborated on special event planning for the café such as themed nights or holiday promotions.
  • Coordinated with local businesses for cross-promotion opportunities, expanding cafe's customer base.
  • Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
  • Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Courier

FedEx Express
01.2016 - 03.2017
  • Walk, ride bicycles, drive vehicles, or use public conveyances in order to reach destinations to deliver messages or materials
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
  • Unload and sort items collected along delivery routes
  • Plan and follow the most efficient routes for delivering goods
  • Sort items to be delivered according to the delivery route
  • Obtain signatures and payments, or arrange for recipients to make payments

License Clerk

Motor Vehicle Division
03.2014 - 01.2016
  • Code information on license applications for entry into computers
  • Maintain records of applications made or licensing fees collected
  • Inform customers by mail or telephone of additional steps they need to take to obtain licenses
  • Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents
  • Answer telephones, direct calls, and take messages
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Assistant Store Manager

Dollar Tree
05.2012 - 03.2014
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Pack customer purchases in bags or cartons
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales

Courtesy Clerk

Smiths Food and Drug
06.2009 - 08.2011
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Pack customer purchases in bags or cartons
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

Education

Undergraduate -

UNIVERSITY OF NEW MEXICO
Albuquerque, NM
05.2013

High School Diploma -

POJOAQUE HIGH SCHOOL
87506, NM
06.2011

Skills

  • Technology Proficient
  • Package handling
  • Workplace safety
  • Shipping and receiving
  • Maintaining cleanliness
  • Supply management
  • Confidentiality
  • Teamwork and collaboration
  • Customer service
  • Health and safety regulations
  • Continuous improvement
  • Order management

Certification

  • CPR Certificate
  • Defensive Driving
  • Safeserv Food Handler

References

References available upon request

Timeline

Mailroom Associate

Thornburg Investment Management
03.2017 - Current

Courier

FedEx Express
01.2016 - 03.2017

License Clerk

Motor Vehicle Division
03.2014 - 01.2016

Assistant Store Manager

Dollar Tree
05.2012 - 03.2014

Courtesy Clerk

Smiths Food and Drug
06.2009 - 08.2011

High School Diploma -

POJOAQUE HIGH SCHOOL

Undergraduate -

UNIVERSITY OF NEW MEXICO

Similar Profiles

CREATE PROFILE
Isaiah Roybal