Isaiah Sanchez
Plymouth,MA
Summary
Dynamic security professional with extensive experience at Massachusetts Alcohol And Substance Abuse Center, excelling in behavioral crisis response and physical intervention. Proven leadership in coordinating safety operations, ensuring regulatory compliance, and enhancing asset protection. Skilled in incident documentation and fostering team collaboration to create secure environments for high-risk populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RESIDENTIAL SERVICE COORDINATOR
Massachusetts Alcohol And Substance Abuse Center
Plymouth, US
05.2024 - Current
- Coordinate daily residential operations within a secure, court-involved substance use treatment facility.
- Support and monitor a high-risk client population, including inmate transfers and individuals civilly committed under Massachusetts Section 35.
- Maintain facility safety through access control, patrols, and continuous monitoring of client behavior and environmental conditions.
- Respond to behavioral and mental health incidents in accordance with facility policies and clinical direction.
- Perform approved physical interventions when necessary to prevent harm to clients or staff.
- Apply handcuffs and escort clients to designated holding cells when individuals become combative or refuse redirection.
- Maintain custodial responsibility for clients during non-emergency hospital transports and off-site medical appointments.
- Supervise handcuffed clients while hospitalized, ensuring safety and continuous custody outside the facility.
- Support medication distribution processes through observation and documentation.
- Document all incidents, restraints, escorts, and client interactions clearly and accurately.
SECURITY OFFICER
McLean SouthEast
Middleboro, US
01.2023 - Current
- Maintain safety and security within an inpatient behavioral health hospital, ensuring protection of patients, staff, and visitors.
- Respond to psychiatric and medical emergencies, providing scene control and supporting clinical staff during high-risk situations.
- Perform approved physical interventions, including the application of restraint chairs, in accordance with hospital policy, physician orders, and regulatory requirements.
- Apply AVADE self-defense and de-escalation techniques daily to manage aggressive, assaultive, or non-compliant patient behavior.
- Work closely with nursing, psychiatry, and clinical leadership during behavioral escalations and crisis responses.
- Provide guidance to fellow security officers during incidents, supporting coordinated and effective responses.
- Conduct patrols and monitor unit activity to identify safety risks and policy violations.
- Document incidents, restraints, and interventions accurately to support clinical review and risk management.
DIRECTOR OF SECURITY
Green Harbor Dispensary
Middleborough, US
06.2021 - 06.2024
- Directed all security operations for state-licensed cannabis dispensary locations, overseeing physical security, access control, loss prevention, and regulatory compliance.
- Designed, implemented, and enforced comprehensive security policies and procedures in alignment with Massachusetts Cannabis Control Commission regulations.
- Recruited, trained, scheduled, and supervised security personnel, ensuring consistent operational standards and legal compliance.
- Conducted recurring security audits and risk assessments, identifying vulnerabilities and implementing corrective actions to strengthen asset protection.
- Served as primary liaison with local stakeholders and emergency services to ensure rapid response and effective incident resolution.
- Led internal investigations related to security incidents, theft, and policy violations, producing detailed reports and corrective action plans.
- Oversaw surveillance systems, alarm monitoring, and access control infrastructure to maintain continuous operational integrity.
- Developed and executed emergency response protocols, including medical, evacuation, and active threat procedures.
- Partnered with executive leadership to align security strategy with operational goals and customer experience.
- Led community outreach initiatives and public-facing communications to enhance trust and organizational reputation.
LEAD OVERNIGHT SHIFT SUPPORT MEMBER
Father Bill's & Mainspring
Brockton, US
11.2020 - 06.2024
- Led overnight shelter operations, serving as the primary authority responsible for safety and continuity of services.
- Supported individuals experiencing homelessness, mental health crises, and substance use disorders.
- Responded to behavioral, medical, and safety-related incidents.
- Performed approved physical interventions when necessary to prevent harm.
- Administered Narcan during suspected opioid overdoses and initiated CPR/AED protocols as required.
- Monitored CCTV systems and conducted routine patrols.
- Coordinated emergency response with medical services during critical incidents.
- Prepared detailed overnight reports to support operational transparency and continuity.
LEAD SECURITY OFFICER
Alternative Compassion Services
Bridgewater, US
07.2018 - 06.2021
- Led day-to-day security operations within a regulated medical cannabis facility.
- Supervised security staff and provided guidance during routine and elevated situations.
- Verified patient identification and controlled access in compliance with state regulations.
- Monitored and reviewed surveillance footage to identify security risks and policy violations.
- Coordinated with management to address security concerns and implement corrective actions.
- Assisted patients with licensing and access-related inquiries.
- Maintained accurate incident documentation and shift reports.
SECURITY OFFICER
Fuller Craft Museum
Brockton, US
04.2016 - 07.2018
- Provided security coverage for a public museum environment, ensuring visitor and asset safety.
- Conducted opening and closing procedures and secured facilities.
- Monitored CCTV and alarm systems.
- Patrolled galleries and grounds to deter theft and vandalism.
- Supported public events and visitor engagement.
SECURITY OFFICER
Advanced Security Services
Brockton, US
11.2016
- Provided security services within a licensed methadone treatment clinic.
- Monitored high-risk patients during dosing periods.
- Responded to behavioral escalations and disruptive conduct.
- Performed approved physical interventions when required.
- Documented incidents and observations accurately.
COOK/DIETARY AIDE
Braemoor Health Center
Brockton, US
06.2015
- Prepared and served meals in accordance with dietary and health regulations.
- Maintained sanitation and food safety standards.
- Secured kitchen and service areas post-shift.
Education
HIGH SCHOOL OR EQUIVALENT -
Lawrence High School
04-2015
Skills
- security operations and supervision
- Behavioral crisis response
- Physical intervention and control techniques
- Avade self-defense and de-escalation
- Custodial supervision and client transport
- Loss prevention and asset protection
- CCTV monitoring and surveillance systems
- Incident documentation and reporting
- Emergency response (Narcan, CPR, AED)
- Access control and facility safety
- Regulatory compliance
- Leadership and team coordination
- Customer and public interaction
- Risk assessment and situational awareness
- Time management and organizational skills
Languages
English, Native
Certification
- AVADE Certified
- AVADE Instructor certified
- Crisis prevention intervention certified
- AED/CPR certified
- MA License to carry
Timeline
RESIDENTIAL SERVICE COORDINATOR
Massachusetts Alcohol And Substance Abuse Center
05.2024 - Current
SECURITY OFFICER
McLean SouthEast
01.2023 - Current
DIRECTOR OF SECURITY
Green Harbor Dispensary
06.2021 - 06.2024
LEAD OVERNIGHT SHIFT SUPPORT MEMBER
Father Bill's & Mainspring
11.2020 - 06.2024
LEAD SECURITY OFFICER
Alternative Compassion Services
07.2018 - 06.2021
SECURITY OFFICER
Advanced Security Services
11.2016
SECURITY OFFICER
Fuller Craft Museum
04.2016 - 07.2018
COOK/DIETARY AIDE
Braemoor Health Center
06.2015
HIGH SCHOOL OR EQUIVALENT -
Lawrence High School