Summary
Education
Overview
Work History
Skills
Timeline
Generic

Isaiah Shoot

Ferndale,MI

Summary

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.

Education

Bachelor of Science - Physical Therapy (Pre-Physical Therapy)

Oral Roberts University
Tulsa, OK
05.2023

Overview

5
5
years of professional experience

Work History

Restaurant Team Member

Tai Fai Restaurant
06.2018 - Current
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes and putting things away in storage and taking out the trash.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Maintained effective supply levels by monitoring food stock and dry goods.
  • Observed diners to respond to additional requests and determine when meal completed.

Front Desk Receptionist

Oral Roberts University (Concierge)
01.2019 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed appointments and meetings.
  • Resolved non student issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, student service and issue resolution.
  • Welcomed students and guests with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Skills

  • Station Preparation
  • Verbal and Written Communication
  • Customer Interaction
  • Cleaning and Sanitizing
  • Taking Orders
  • Time Management
  • Sorting and Labeling
  • Conflict Management

Timeline

Front Desk Receptionist

Oral Roberts University (Concierge)
01.2019 - 04.2023

Restaurant Team Member

Tai Fai Restaurant
06.2018 - Current

Bachelor of Science - Physical Therapy (Pre-Physical Therapy)

Oral Roberts University

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Isaiah Shoot