Isaiah Smith
Dallas,USA
Summary
Dynamic pharmacy professional with extensive expertise in medication management and patient interaction, committed to delivering exceptional care. Proficient in maintaining accurate medication records, compounding medications, and supporting pharmacists to enhance daily operations. Recognized for strong teamwork and adaptability in fast-paced environments, consistently ensuring optimal patient outcomes and workflow efficiency. Skilled in medication dispensing, patient communication, and inventory management, leveraging advanced pharmaceutical software and compounding techniques to uphold the highest standards of quality and compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger
Cedar Hill, TX
09.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
Walgreens
Duncanville, TX, US
08.2022 - 09.2024
- Pharmacy Technician locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.
Pharmacy Technician Trainee
Walgreens
Duncanville, TX, US
08.2022 - 05.2024
- Pharmacy Technician locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.
Designated Hitter
Walgreens
Dallas, TX, US
12.2021 - 08.2022
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
Sales Associate
Office Depot
Dallas, TX, US
06.2021 - 12.2021
- Sales advisors facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
E-Commerce Clerk
Kroger
Duncanville, TX, US
02.2021 - 06.2021
- Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
- Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Courtesy Clerk
Kroger
Duncanville, TX, US
02.2021 - 06.2021
- Courtesy clerks assist customers and staff in retail stores and supermarkets.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
Associate's degree - Cyber security
Cedar Valley College
Lancaster, TX08-2027
Skills
- Adobe Illustrator
- E-Commerce
- Adobe Photoshop
- Graphic design
- Customer service
- Adobe Creative Suite
- Illustration
- Adobe InDesign
- Data entry
- Attention to detail
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Inventory organization
- Effective communication skills
- Pharmacy software proficiency
- Insurance billing
- HIPAA regulations
- Filling prescriptions
- Pharmaceutical calculations
- Drug storage procedures
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy Registration Number-338119
Timeline
Certified Pharmacy Technician
Kroger
09.2024 - Current
Certified Pharmacy Technician
Walgreens
08.2022 - 09.2024
Pharmacy Technician Trainee
Walgreens
08.2022 - 05.2024
Designated Hitter
Walgreens
12.2021 - 08.2022
Sales Associate
Office Depot
06.2021 - 12.2021
E-Commerce Clerk
Kroger
02.2021 - 06.2021
Courtesy Clerk
Kroger
02.2021 - 06.2021
Associate's degree - Cyber security
Cedar Valley College
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer