Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Soriano

Fresno,TX

Summary

Fast learner with a hands-on approach, consistently striving for perfection. Collaborates effectively with team members to meet deadlines and achieve goals. Demonstrates a strong focus on excelling in quality, accuracy, and efficiency for every assigned task. Dependable and hard-working with meticulous attention to detail. Proficient in typing, computer use, and 10-key operations. Skilled in utilizing office equipment and communicating effectively through various mediums. Self-sufficient in completing everyday tasks and meeting skill completion deadlines.

Overview

1
1
year of professional experience

Work History

Claims Resolution Specialist

TD Insurance
01.2024 - 07.2024
  • Took high volume inbound calls on customer claims
  • High Volume claim file management
  • Problem solving resolutions for multiple customers and work flow
  • Claim Management and follow-up in a timely matter
  • Calculation or numbers on complex level
  • Provided estimates and invoices for customers and contractors
  • Communicating with customers and contractors from claim inception to come to a timely and efficient resolution

Pilot Catastrophe Services

Allstate Insurance
Richardson , Texas
07.2023 - 12.2023
  • Low volume claim file management
  • Emphasis on quality over quantity
  • Receiving/Placing calls to customers and contractors
  • Handling Escalated files and bringing to resolution
  • Day to Day coaching/training with complex claims and day to day strategies

Education

High School Diploma -

Angleton High School
Angleton, Texas
05.2022

Associate of Science -

Brazosport College
Lake Jackson, Texas

Skills

  • Policy Knowledge
  • Documentation skills
  • Customer Relations
  • Claims Processing
  • Insurance knowledge
  • Active Listening
  • Professionalism
  • Customer Service
  • Effective Communication

Timeline

Claims Resolution Specialist

TD Insurance
01.2024 - 07.2024

Pilot Catastrophe Services

Allstate Insurance
07.2023 - 12.2023

High School Diploma -

Angleton High School

Associate of Science -

Brazosport College
Isaiah Soriano