Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Isaiah Sotelo

Fort Worth

Summary

Experienced customer service professional, with seven years of hands-on experience and a proven track record for exceeding customer expectations. Eager to leverage my skills and passion for customer satisfaction to contribute to a dynamic team and further my professional growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Recruiter

Jr New Energy
12.2024 - 05.2025
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Operated and maintained applicant tracking and candidate management systems.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Intake Coordinator

MYOMO
11.2022 - 12.2024
  • Managed the intake process for new clients, ensuring all necessary paperwork and documentation were completed accurately and in a timely manner
  • Scheduled and coordinated appointments for clients, optimizing the use of available resources to maximize efficiency
  • Responded promptly to inquiries from clients, providing clear and helpful information about services offered
  • Assisted in the development and implementation of intake procedures and protocols, improving overall efficiency of the process
  • Coordinated with insurance providers to verify coverage eligibility for clients, ensuring accurate billing processes
  • Prepared reports on intake activities, highlighting key metrics such as number of new clients served or average processing time
  • Provided administrative support to the intake team by scheduling meetings, preparing materials, and taking meeting minutes
  • Maintained confidentiality of sensitive client information at all times, adhering to privacy regulations and organizational policies
  • Streamlined communication channels between internal teams leading to faster response times during the intake process
  • Increased efficiency by implementing automated appointment reminders reducing missed appointments by 90%
  • Assisted in the development of training materials and conducted training sessions for new intake coordinators, resulting in a decrease in onboarding time by 25%
  • Collaborated with IT department to implement software updates and troubleshoot technical issues related to intake systems
  • Participated in team meetings to discuss challenges or opportunities within the intake process, contributing ideas for improvement strategies
  • Managed a high volume of incoming calls from prospective clients, providing information about services offered and scheduling appointments as needed
  • Served as a point of contact for clients throughout their entire intake process, addressing any concerns or questions that arose along the way
  • Coordinated with medical professionals to gather necessary documentation for client assessments
  • Maintained up-to-date knowledge of insurance policies and procedures to assist clients with coverage inquiries
  • Provided administrative support by managing calendars, scheduling meetings, and preparing meeting materials
  • Conducted follow-up calls or emails with clients after initial assessment or enrollment to ensure satisfaction

Administrative Assistant

Staffing Agency
07.2022 - 12.2022
  • Managed and maintained calendars, scheduling appointments, and meetings.
  • Prepared and edited reports, presentations, and other documents as needed
  • Screened phone calls and emails, providing accurate information or redirecting inquiries to appropriate staff members
  • Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
  • Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
  • Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
  • Provided administrative support during board meetings including preparing meeting agendas/materials.
  • Managed and updated company databases, ensuring accuracy and completeness of information
  • Responded to inquiries from clients in a timely manner, providing accurate information or directing them to the appropriate department for assistance
  • Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
  • Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
  • Developed training manuals/guides for administrative procedures/processes, promoting consistency across departments/teams
  • Coordinated employee training including scheduling, arranging materials, and tracking attendance/completion records

Caregiver for Elderly

HonorHealth
06.2021 - 09.2022


  • 1-on-1 assistance with hands-on, non-medical activities of daily living, including bathing, toileting, and dressing
  • Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management
  • Created personalized care plans for each client based on their individual needs and preferences
  • Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
  • Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
  • Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices

Delivery Driver/Dispatcher

Marco's Pizza
04.2020 - 06.2022
  • Engage in delivery dispatch procedures.
  • Greet guests with passion and create extraordinary guest experiences exhibit a cheerful and helpful attitude while adapting to changing customer volume levels with a sense of urgency.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Built loyal clientele through friendly interactions and consistent appreciations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
  • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
  • Accepting payments for delivered items.
  • Adhering to assigned routes and following time schedules.
  • Abiding by all transportation laws and maintaining a safe driving record.
  • Preparing reports and other documents relating to deliveries.

Warehouse Associate

EZ Flex Sport mats
09.2018 - 04.2020
  • Process, package and ship orders accurately
  • Organize stocks and maintain inventory
  • Inspect products for defects and damages
  • Examine ingoing and outgoing shipments
  • Organize warehouse space
  • Receive, unload and place incoming inventory items appropriately
  • Check, verify and fill customer invoices
  • Abide by all company safety and hygiene regulations
  • Contribute ideas on ways to improve or optimize warehousing procedures
  • Keep warehouse clean and organized daily

Sales Representative

Payless ShoeSource
01.2017 - 09.2018
  • Conducted personal shopping for clients in need of apparel, shoes, and accessories.
  • Provided elite customer service to all patrons while meeting annual quota at 100%.
  • Established professional relationships to gain clientele. Completed weekly stock and inventory assignments; answered phones to execute orders.
  • Operated a point of a sale cash register, provide excellent customer service, marketed credit cards, reach sales goals, and arranged sales and displays.
  • Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Supervised floor sales
  • Supervised cashiers and register transactions
  • Managed customer escalations
  • Identified sales opportunities and acted on leads

Shift Manager

McDonald's
09.2015 - 09.2018
  • Possess excellent communication and customer service skills. Strong work ethic and positive attitude with the ability to perform well in a team and individually.
  • Demonstrated excellent communication skills between management and crew to ensure all tasks were completed in timely manner.
  • Handled cash drawers excellently whenever necessary.
  • Counted deposits before they were sent to the bank.
  • Provided friendly customer service to each and every customer.
  • Dependable employees to make sure what needed to get done was completed.
  • Ensured all transactions were professionally handled to keep brand name strong and positive.
  • Strived to keep customers happy and make them want to come back to the restaurant

Education

High school diploma -

North Side High School
Fort Worth, TX
06.2018

Skills

  • Caregiving
  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration
  • Time management
  • Recruitment process improvement
  • Administrative support
  • Candidate screening
  • Communication and Interpersonal Skills
  • Food industry
  • Driving
  • Materials handling
  • Databases
  • Merchandising
  • Manufacturing
  • Sales
  • Outside sales
  • Order picker
  • Intake Experience
  • Microsoft Excel
  • Hospitality
  • Serving
  • Inside sales
  • Warehouse experience
  • Cleaning
  • Software Troubleshooting
  • Packaging
  • Customer service
  • Logistics
  • Communication skills
  • Salesforce
  • Warehouse management
  • Cash register
  • RF scanner
  • Microsoft Powerpoint
  • Load & unload
  • Shipping & receiving
  • Customer-Focused Mindset
  • Food Preparation
  • Delivery driver experience
  • Time Management
  • B2B sales
  • Picking & packing
  • Conflict management
  • Forklift
  • Senior Care
  • Cash handling
  • Help Desk
  • Pricing
  • Document Management Systems
  • Employee Orientation
  • Retail Sales
  • Organizational skills
  • Computer Networking

Certification

Driver's License, 06/01/23, 09/01/30

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Recruiter

Jr New Energy
12.2024 - 05.2025

Intake Coordinator

MYOMO
11.2022 - 12.2024

Administrative Assistant

Staffing Agency
07.2022 - 12.2022

Caregiver for Elderly

HonorHealth
06.2021 - 09.2022

Delivery Driver/Dispatcher

Marco's Pizza
04.2020 - 06.2022

Warehouse Associate

EZ Flex Sport mats
09.2018 - 04.2020

Sales Representative

Payless ShoeSource
01.2017 - 09.2018

Shift Manager

McDonald's
09.2015 - 09.2018

High school diploma -

North Side High School

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