Summary
Overview
Work History
Education
Skills
Education Certification
Languages
Timeline
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ISAIAH SPENCER

Murfreesboro,TN

Summary

  • Dynamic professional with a proven track record at Amazon, excelling in safety compliance and project management. Recognized for optimizing dispatch operations and enhancing employee engagement through effective training. Skilled in hazardous materials handling and leadership, driving continuous improvement initiatives that significantly boosted operational efficiency.
  • Results-driven safety and operations professional with 4+ years of experience at Amazon, demonstrating progressive leadership in safety compliance, team management, and process optimization. Successfully managed workplace safety programs, trained over 200 employees, and led strategic initiatives resulting in improved operational efficiency and safety metrics.
  • Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate record keeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Outbound Shipping Clerk

Amazon
Nashville, TN
01.2022 - Current
  • Led the redesign of the processing area, optimizing capacity and dispatch operations while ensuring CDC compliance.
  • Achieved record-breaking PEAK 2021 performance, processing 147K packages while maintaining efficient operations.
  • Managed safe and efficient departure performance for the BNA site.
  • Partnered with senior leadership to establish and monitor KPIs focused on profitability and workforce optimization
  • Implemented improvement projects to maximize productivity and efficiency.
  • Coached and developed outbound ship clerk team members
  • Strategic partnering with Senior support team to drive continuous improvement initiatives
  • Compared and verified identifying information of outgoing shipments.
  • Monitored merchandise received and shipped from facility in computer system.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.

Interim Safety Coordinator

Amazon
Nashville, TN
02.2020 - 11.2022
  • Managed comprehensive workplace safety and compliance programs, ensuring OSHA regulation adherence.
  • Assisted the site in safely improving the performance of dispatching packages from sortation, exceeding COVID-19 performance.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
  • Strategic partnering with the senior support team to drive the development, implementation, and evaluation of key metrics to drive continuous improvement in the areas of safety, profitability, cost avoidance, and workforce optimization.
  • Recognized results in safety, profitability, and operational efficiencies.

Learning Ambassador

Amazon
Nashville, TN
05.2020 - 08.2021
  • Designed and delivered adaptive training programs to enhance employee engagement and safety awareness.
  • Provided daily coaching and feedback to associates, improving operational performance.
  • Provided technical assistance to new hires experiencing difficulties accessing their problems.
  • Facilitated safety equipment training and certification programs.

Education

Bachelor of Science - Psychology

Middle Tennessee State University
true
12-2026

Associate of Applied Science - Psychology

Motlow Community College
Smyrna, TN

Skills

  • Hazardous materials handling
  • Safety and compliance inspections
  • Leadership and mentoring
  • Invoice processing
  • Customer service
  • Project management
  • Conflict and Dispute Resolution
  • Microsoft Office
  • Excel
  • Word
  • Adaptability
  • Shipping method optimization
  • Shipping procedures
  • Professional demeanor
  • Teamwork and collaboration
  • Route management
  • Shipment tracking
  • Multitasking
  • Pallet jack use
  • Team building
  • Shipping label preparation
  • Critical thinking
  • Physical stamina
  • Heavy lifting
  • Active listening

Education Certification

  • Motlow Community College, Psychology Bachelor
  • MTSU, Psychology BS, Current

Languages

Spanish
Limited

Timeline

Outbound Shipping Clerk

Amazon
01.2022 - Current

Learning Ambassador

Amazon
05.2020 - 08.2021

Interim Safety Coordinator

Amazon
02.2020 - 11.2022

Bachelor of Science - Psychology

Middle Tennessee State University

Associate of Applied Science - Psychology

Motlow Community College

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ISAIAH SPENCER