Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Taylor

REYNOLDSBURG,Ohio

Summary

Dynamic Kitchen Manager with a proven track record at Little Sicily's Pizza, excelling in staff training and customer satisfaction. Mastered kitchen staff coordination and conflict resolution, boosting repeat business through exceptional service and strong customer relationships. Skilled in POS systems and maintaining high sanitation standards, ensuring compliance with all food service regulations.

Overview

5
5
years of professional experience

Work History

Kitchen Manager

Little Sicily's Pizza
Brice, OH
03.2020 - Current
  • Trained new staff on proper food handling techniques and safety regulations.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Line Cook

Popeyes Chicken
Columbus, OH
04.2023 - 12.2023
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Stocked and restocked kitchen supplies as needed.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Maintained accurate records of daily production sheets including waste logs.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Cooked multiple orders simultaneously during busy periods.
  • Operated fryers according to instructions to maintain safety and food quality.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Adhered to portion controls and presentation specifications.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Received and stored food and supplies.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Education

Some College (No Degree) - Neuroscience

Columbus State Community College
Columbus, OH

Skills

  • Kitchen staff coordination
  • Cleaning and sanitation
  • Employee monitoring
  • Complaint resolution
  • Drawer management
  • Order coordination
  • Telephone management
  • Cash handling expertise
  • Customer inquiries
  • Verbal Communication
  • Reliability
  • Conflict Resolution
  • Multitasking Abilities
  • Credit and cash transactions
  • POS systems use
  • Critical Thinking
  • Team building
  • Flexible Schedule

Timeline

Line Cook

Popeyes Chicken
04.2023 - 12.2023

Kitchen Manager

Little Sicily's Pizza
03.2020 - Current

Some College (No Degree) - Neuroscience

Columbus State Community College

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Isaiah Taylor