Isaiah Thomas

• Implemented migration of users from Avaya PBX to CUCM 12.5
• Created/configured documentation of high level designs of CUC auto-attendants and call handlers via Visio
• Native routing within CUCM such as TOD routing, Hunt groups, & Call Queueing
• DNS troubleshooting for internal & external DNS authentication of department domains
• Worked with Product, Architecture and Engineering, Vendor, and Service Providers to provide seamless migrations
• Configure and deploy voice gateways VG202/204/320 for analog lines
• Dial plan remediation implementation
• Administered FAXCOM for eFax solutions
• Configured Jabber 14.x for end users
• Deployed Cisco 3905, 7800 series, 8800 series phones using SIP as well as 3rd party SIP devices
• Troubleshooting Cisco network/phones/jabber applications
• Designed, installed and maintained organization's telephony network
• Created training videos for End users using FAXCOM and CUCM Self care portal
• Servicenow ticket proficiency

CUCM 12.5

• Troubleshooting call flows, CSS's, & partitions
• User configuration for jabber soft phones, Cisco 78XX's, & 88XX's
• E.164 dial plan configuration for nationwide departments and sites along with 5 digit dialing extension
• Migration of sites from Shortel to CUCM
• Hunt group, Hunt list, & Hunt pilot configuration for native calling
• Design of universal device templates for convenience
• E911 setup with site route lists and gateways
• Phone registration and troubleshooting for jabber soft phones, Cisco 78XX's, & 88XX's
• Configure LDAP users for import using Microsoft Active Directory
• Troubleshooting Cisco Expressway servers utilizing Cisco Tomcat for authenticating SSO

CUC 12.5

• Designing call handlers for sitewide departments with TOD routing in both English and Canadian French
• Configure LDAP users for import using Microsoft Active Directory
• Configured voicemail along with SMTP notifications
• Implementation of Directory handlers

Webex Call & Control

• Lead project to implement Cisco Webex PSTN calling
• Lead project to implement E911 calling using Redsky
• Deployed Cisco Webex Room Kit, Webex Share, Room Kit Plus, Webex Board 55, & Webex Board 70s to various sites
• Designed Javascript macros to build customized features to integrate with Cisco Touch 10's and Navigators
• Enabled meeting scheduling for endpoints leveraging O365
• Troubleshooting of all webex endpoints

Appspace

• Utilized Appspace for digital signage to display marketing content on to Webex endpoints
• SME for creating various Appspace channels to display various content

Unimax NumbersPro - DID Inventory

• Lead project to implement Unimax servers for DID management
• Integrated Unimax into CUCM, CUC, MS Active Directory, and UCCX
• Set up reports of DID range thresholds for nationwide sites and locations

Cisco Finesse (UCCX 12.5)

• Assigning users to call queues and departments
• Troubleshooting jabber softphone registration for UCCX finesse agents

Calabrio

• Assigned users in Calabrio for UCCX call recording

Misc.

• Servicenow proficiency for ticketing services
• Utilizing Jira for project management

• Implemented migration of users from Avaya PBX to CUCM 12.5
• Created/configured documentation of high level designs of CUC auto-attendants and call handlers via Visio
• Worked with Product, Architecture and Engineering, Vendor, and Service Providers to provide seamless migrations
• Configure and deploy voice gateways VG202/204/320 for analog lines
• Installation of Variphy 12.x via vSphere
• Dial plan remediation implementation
• UCCX script editing and call routing
• Administered FAXCOM for eFax solutions
• Configured Jabber 12.x for end users
• Deployment of TOA 9000M2 series paging for departments
• Deployed Cisco 3905, 7800 series, 8800 series phones using SIP as well as 3rd party SIP devices
• Administered/deployed CIsco Webex room kits with Webex Hub
• Troubleshooting Cisco network/phones/jabber applications
• Designed, installed and maintained organization's telephony network
• Created training videos for End users using FAXCOM and CUCM Self care portal
• Servicenow ticket proficiency

• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
• Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes
• Prepared reports by collecting, analyzing and summarizing information
• Used ticketing systems to manage and process support actions and requests
• Ensuring the proper security and handling of communications materials, systems and equipment
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Performing network system administration, maintenance and training and manage network security