Isaiah Thomas

Terra Outdoor Living Luxury outdoor furniture focusing highly on custer experience and knowledge of outdoor living spaces.

RESPONSIBILITIES & DUTIES

-Design Consultant: I consistently provide detailed and personalized service to clients in luxury furniture- Customer Experience with all guest that visit the showroom.

- Strong Product knowledge of products offered.

-Operations - Regularly coordinate showroom merchandising, sales analysis, conflict

resolution, extra accommodations for VIP clients

- Clienteling - Build strong relationships with guest & designers for future needs.

- Partner with Third-Party Vendors to provider other product options to guest.

- Scheduling- Ensure all guest scheduling delivery needs met in a timely manner. Partnered with Delivery team to ensure accuracy on orders.

-Communicate effectively for product troubleshooting when guest called showroom.

- Product Knowledge - Continuous product learning during downtime, to ensure I stay up to date with policies, products changes.

-Skills: Maintaining client book, floor planner, CRM, visual merchandising, allocation, and strong verbal and written communication via various channels.

Accomplishments,

Contributed to the success of the new show from LY sales to current year exceeding monthly by over 15%-25% each month of 2025.

- JUNE 2024 - DECEMEBER 2024.

Ranked #7 YTD Sales

- JANUARY 2025 - JUNE 2025

Ranked #6 YTD Sales.

Successful in 2021 in all KPI'S and Omni channels sales, providing the best top client experience when clients walk into Untuckit Store.

- Clienteling Service

- Customer Service

- SMS Client Relationships

- Team Collaborations & Team Development

- Solving Clients Needs

- Strong Sales Background

- Omni Channel Proficiency

- Store Operations all aspects

- Visual Merchandiser

- Shipment Processing

• Improved customer service by projecting friendly and knowledgeable attitude.
• Used weekly financial data to analyze company growth and optimize operational strategies.
• Submitted reports to senior management to aid in business decision-making and planning.
• Opened and closed stores throughout the bay area, that needed coverage and team development. On boarding new associates and training on clienteling and overall company guidelines and expectations.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets, coaching and overall setting exprctations to mainrain positive engagement,
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Hospitality
• Educated customers about the brand to incite excitement about the company\'s mission and values.
• Maintained company standards and visual merchandising direction.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Mentor new sales associates to contribute to the store\'s positive culture.
• Communicated clear expectations and goals to each team member.
• Actively pursued personal learning and development opportunities.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Followed merchandising guidelines to present visually appealing displays.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Achievements

2017 BR Credit Careds Processed YTD - Ranked #6 company credit Card processed.

• Stock Shelves new merchandise
• Cleaned and Organized home department and displays.
• Alert for potential shoplifters and alerted the management.
• Trained new employees
• Improved the efficiency of the store.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.