Isaiah Tobin
Locust Grove,GA
Overview
6
6
years of professional experience
Work History
Retail Associate
Nike
09.2023 - Current
- Stockroom and floor operations
- Provides exceptional customer service by assisting customers with product information, sizing, and availability
- Uses mobile devices and apps to assist customers in making online purchases and checking inventory
- Drove sales in merchandise (apparel & footwear)
- Nominated for store M.V.P.
- Organizes racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Shipping and receiving merchandise
- Fold and hang apparel items, keeping stockroom organized
- Operate cash registers and processed customer payments
- Greeting customers and assisted with their shopping needs
- Signed customers up for reward programs and purchase history access
Team Member
Cava
04.2023 - 08.2023
- Provided excellent table service and fostered guest satisfaction in a fast-paced environment
- Kept the serving line, dining room, and restrooms clean and organized
- Followed recipes and procedures to maintain food quality and consistency
- Adhered to safety and sanitation procedures
Associate
Shoprite | F.L.E.X.
03.2022 - 03.2023
- Worked in various departments such as bakery, floral, front end and frozen department
- Placed stock on shelves in correct locations, ensuring an organized and neat appearance
- Accurately processed payments and maintained all coupons, receipts, and checks with correct end of shift totals
- Organized, restocked, and cleaned check-out area between customers
- Knowledge of product location in store
- Greeted all guests in a friendly manner and asked standard questions about merchandise needs
- Bouquet making
- Balloon crafts making and inflation
- Made cake and pastry orders for customers
- Iced cakes, packaged cookies and pastries
- Maintained cleaned and sanitized bakery area
- Operated cash register/cash, check, debit credit card payments
Customer service
I&J; Electric Corp.
08.2019 - 08.2021
- Booked appointments for customers
- Provided quotes and consultations
Education
Regents Diploma - undefined
Hicksville High School
Hicksville, NY06.2023
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Nassau Boces Joseph M. Barry Career & Technical Education Center
01.2023
Skills
Customer Service Excellence
Anticipating customer needs
Handling difficult situations with grace
Building and maintaining relationships with customers
Providing personalized shopping experiences
Brand Knowledge
Understanding the brand’s heritage and identity
Knowledge of fashion trends and collections
Being familiar with the brand’s values, craftsmanship, and materials
Sales Skills
Upselling and cross-selling without being pushy
Meeting or exceeding sales goals
Handling transactions and processing payments accurately
Understanding customer buying behavior and preferences
Product Knowledge
Detailed understanding of the products you’re selling (fabrics, styles, care instructions)
Knowledge of sizing and fit for different customers
Awareness of the latest collections and seasonal items
Communication Skills
Strong verbal and written communication
Active listening to understand customer preferences and needs
Ability to explain the value of products in an engaging manner
Attention to Detail
Ensuring displays are neat, organized, and visually appealing
Checking for quality issues or damage in merchandise
Attention to store layout and maintaining an elegant atmosphere
Additional Information
Age: 20
Timeline
Retail Associate
Nike
09.2023 - Current
Team Member
Cava
04.2023 - 08.2023
Associate
Shoprite | F.L.E.X.
03.2022 - 03.2023
Customer service
I&J; Electric Corp.
08.2019 - 08.2021
Regents Diploma - undefined
Hicksville High School
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Nassau Boces Joseph M. Barry Career & Technical Education Center