Isaiah Twyman
Portland,MI
Summary
Offering foundation in analytical thinking and passion for maintaining high standards, eager to learn and grow in quality-focused environment. Brings understanding of quality assessment principles and knack for data analysis. Ready to use and develop analytical skills and attention to detail in Desired Position role.
Overview
3
3
years of professional experience
Work History
Quality Auditor
Ventra Ionia Main
Ionia, MI
10.2025 - Current
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Utilized quality control tools to analyze defects and implement corrective actions.
- Documented audit findings and prepared detailed reports for management review.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
Team Member
McDonald’s
Portland, MI
09.2025 - Current
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of sales floor, enhancing store presentation.
- Collaborated with team members to achieve daily operational goals efficiently.
- Operated cash register accurately, handling transactions and providing receipts.
- Participated in training new team members on store policies and procedures.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Crew Member/Shift Manager
McDonald's-Du Quoin, IL
Du Quoin, IL
10.2023 - 03.2025
- Trained crew members on proper food handling techniques in accordance with industry standards
- Implemented quality control measures to ensure consistency in food preparation
- Managed customer complaints effectively by addressing concerns promptly
- Demonstrated leadership skills by motivating the crew to achieve daily targets
- Resolved conflicts or issues within the crew, promoting a positive work environment
- Conducted performance evaluations for crew members, identifying areas for improvement and providing coaching as needed
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared and cooked a variety of menu items, ensuring high quality and consistency
- Assisted in the training of new crew members on cooking techniques and procedures
- Adapted quickly to changing priorities and handled multiple tasks simultaneously
- Provided excellent customer service by addressing any concerns or special requests from patrons
- Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner
- Ensured proper storage of food items to prevent spoilage or contamination
- Monitored food temperatures regularly to guarantee food safety standards were met
- Assisted with cleaning duties including dishwashing, sweeping/mopping floors, taking out trash
- Maintained knowledge of current promotions, specials, ingredients used in dishes, etc
- Fostered positive relationships with colleagues through effective communication and collaboration
- Demonstrated strong teamwork skills by supporting fellow crew members during busy periods
- Worked efficiently under pressure while maintaining attention to detail
Education
College - Welding
John A Logan College
Carterville, IL01.2026
Skills
- Factory experience
- Quality control processes
- In-process inspection
- Documentation management
- Continuous improvement
- Quality management systems
- Product quality requirements
- Data collection
- Internal auditing
- Customer focus
Additional Information
I always aim to make a difference no matter where I work at and be the best at what I do
Timeline
Quality Auditor
Ventra Ionia Main
10.2025 - Current
Team Member
McDonald’s
09.2025 - Current
Crew Member/Shift Manager
McDonald's-Du Quoin, IL
10.2023 - 03.2025
College - Welding
John A Logan College