Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Tyner

Portsmouth,VA

Summary

Driven professional with a robust background in customer service and sales development, notably at Food Lion. Excelled in relationship building and inventory control, enhancing customer satisfaction and streamlining operations. Demonstrated exceptional multi-tasking and communication abilities, leading to significant improvements in client service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Sales Associate

Food Lion
01.2024 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.

Seaman Recruit

Navy
10.2023 - 02.2024
  • Stood watch while underway to facilitate communications and maintain onboard safety and security.
  • Performed deck maintenance and upkeep and reported abnormalities.&
  • Monitored ship entry and exit points to maintain stringent security measures.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Secured and protected military property, assets, and personnel.
  • Gave individual evaluations based on fitness and combat readiness.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Memorized policies and led training for company personnel.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Upheld dress and appearance regulations for professional appearance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Service Coordinator

Roger Browns Restaurant and Sports Bar
06.2019 - 03.2023
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Communicated with clients and service providers to provide updates on work progress.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Assessed customer needs and developed solutions to meet needs.
  • Prepared reports on service performance metrics and key indicators for management review.

Education

High School Diploma -

I.C. Norcom High School
Portsmouth, VA
06.2021

Skills

  • Product Sales
  • Sales Development
  • Inventory Control
  • Customer Needs Assessment
  • Order Processing
  • Professional Demeanor
  • Relationship Building
  • Customer Service
  • Multi-tasking strength
  • Client Service
  • Excellent people skills
  • Goal-Oriented
  • Verbal/written communication
  • Exceptional customer service

Timeline

Sales Associate

Food Lion
01.2024 - Current

Seaman Recruit

Navy
10.2023 - 02.2024

Service Coordinator

Roger Browns Restaurant and Sports Bar
06.2019 - 03.2023

High School Diploma -

I.C. Norcom High School

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Isaiah Tyner