Isaiah Ullah
Forest Park
Summary
Results-driven Customer Service Professional with over seven years of experience in telecommunications, hospitality, and retail. Known for delivering exceptional customer support and effectively resolving complex issues while spearheading team training initiatives. Proficient in CRM platforms such as Salesforce and Oracle Cloud, driving process efficiency and enhancing customer satisfaction. Demonstrated success in increasing client loyalty and revenue through strategic sales tactics and optimized service delivery.
Overview
7
7
years of professional experience
Work History
Salesperson
Pars Cars
Morrow
02.2025 - Current
- Assist customers in selecting vehicles based on their needs, preferences, and budget
- Provide detailed information on vehicle features, financing options, and warranties
- Facilitate test drives, negotiate prices, and close sales deals
- Maintain up-to-date knowledge of vehicle inventory and pricing
- Build positive relationships with customers to enhance satisfaction and encourage repeat business
Installation Technician
Prince Telecom
Atlanta
02.2022 - 01.2025
- Delivered exceptional customer service while installing and troubleshooting fiber optic internet and telephone services for Google Fiber
- Managed customer data and service requests using Salesforce and Oracle Cloud, ensuring accurate records and efficient resolutions
- Configured residential networking equipment, ensuring optimal service performance
- Educated customers on product features and usage, resolving technical issues efficiently
- Maintained professionalism and high-quality standards during service visits, consistently exceeding customer satisfaction targets
- Streamlined processes to improve productivity, minimizing service interruptions and downtime
Crew Member
Culver's
McDonough
02.2018 - 11.2023
- Provided excellent front-of-house customer service, managing orders, cashiering, and drive-thru operations
- Ensured high-quality food preparation and compliance with safety standards
- Addressed customer inquiries and concerns promptly, contributing to a welcoming dining experience
- Trained new team members on operational procedures and best practices
- Maintained a clean and organized environment, fostering a positive customer impression
Produce Clerk
Publix
McDonough
10.2019 - 05.2021
- Assisted customers with locating and selecting fresh produce, ensuring a positive shopping experience
- Managed inventory and implemented accurate pricing adjustments
- Maintained clean, organized displays and restocked shelves promptly
- Supported other store locations during peak times, demonstrating adaptability and teamwork
- Trained new employees on produce handling and customer service standards
Education
High School Diploma -
Luella High School
Locust Grove, GA05.2018
Some College (No Degree) - Undergraduate Studies
Georgia State University
trueSkills
- Customer Service Excellence
- Leadership & Training
- Problem Solving & Communication
- Technical Troubleshooting
- Inventory Management
- Food Safety & Preparation
- Merchandising and Pricing
- Team Collaboration
- Sales Negotiation
CRM
- Salesforce (proficient)
- Oracle Cloud (proficient)
MS Office Suite
- Word (proficient)
- Excel (proficient)
- PowerPoint (proficient)
- Project (basic)
- Visio (basic)
Timeline
Salesperson
Pars Cars
02.2025 - Current
Installation Technician
Prince Telecom
02.2022 - 01.2025
Produce Clerk
Publix
10.2019 - 05.2021
Crew Member
Culver's
02.2018 - 11.2023
High School Diploma -
Luella High School
Some College (No Degree) - Undergraduate Studies
Georgia State University
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